Staff Residence Manager

This position offers a diverse and challenging opportunity for anybody interested in property management tenant relations leadership development and future growth opportunities. With over 300 individual units 13 residence buildings and 800 tenants this position oversees a large real estate portfolio as well as an operating department servicing mail shuttles and uniform services. Working with the Staff Pub Manager the Residence Lifestyle manager property maintenance and directly overseeing a team of 15 agents one supervisor and two assistant managers the Staff Residence Manager strives to curate the best possible living experience for all employees.

• Ensure each resident is provided with adequate clean and well-maintained housing
• Coordinate and execute the arrival and onboarding of new residents
• Ensure quality of units furniture and fixtures are maintained and tracked including any preventative measures
• Assist guide and advise tenants on managing inter-tenant relations in a shared housing environment using empathy and professionalism
• Oversee daily operation of the housing department including property cleanliness uniform mail rental  & shuttle services
• Communicate administer develop and enforce policies and procedures outlined in the Colleague Residence Handbook and individual lease agreements
• Respond to security reports and administer resident sanctions up to and including terminations of lease crisis and emergency response
• Be the Residence liaison in emergency response efforts for housing-related incidents ensuring proper communication and support for affected residents (power outage evacuation wildfire ect.)
• Research creative solutions and new ideas to a variety of problems and concerns that may arise from residents
• Liaise with Human Resources Maintenance Security and Executive members to maintain communication and to ensure support and assistance is acquired for crisis or emergency situations
• Track and maintain resident files including incident documentation and unit readiness
• Provide leadership career development coaching and performance management for colleagues and leaders in department
• Create and implement annual departmental goals including action plans to address feedback from the Employee Engagement and Community surveys
• Participate and support long term strategic planning for employee housing
• Oversee the management of department accounting procedures including rent deductions monthly reports payroll administration etc.
• Oversee procurement for supplies and new purchases
• Liaise with the Engineering department for vehicle maintenance and inspections
• Ensure a clean and safe working environment and actively participate in health and safety initiatives
• Adhere to any and all legislative requirements
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications :

• Property management experience required
• Proven leadership experience required
• Must be detail oriented highly organized self-directed and motivated
• Proven oral and written communication skills
• High computer literacy with experience in Microsoft Suite and troubleshooting required
• Must be able to work in a fast-paced service-oriented environment
• Ability to effectively manage challenging situations; balancing empathy with assertiveness
• Occasional physically demanding duties in residence and outdoors - encompassing standing walking bending & lifting
• Occasional ascending or descending ladders stairs and ramps
• Knowledge of Albertas Residential Tenancy Act Employment Standards and Labor laws an asset

Additional Information :

Job Perks & Benefits:

• Subsidized Staff Accommodation
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
• One complimentary meal per shift in our colleague dining room (additional meals can be purchased for $5/meal)

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

Remote Work :

No

Employment Type :

Full-time