Patient Support Manager Digital Patient Engagement

Patient Support

Mississauga Canada

Are you passionate about creating patient support programs that truly make a difference Do you thrive at the intersection of digital innovation and patient experience design If so we invite you to join our Cardiometabolic Marketing - Patient Support team in Canada as a Patient Support Manager - Digital Patient Engagement where youll elevate the patient journey by enhancing digital touchpoints optimizing online enrolment experiences and delivering engaging tools and platforms that empower patients through their treatment. Youll also leverage data-driven insights to continuously improve digital engagement and ensure every interaction adds value for patients.

The position

As a Patient Support Manager - Digital Patient Engagement at Novo Nordisk you will:

• Lead the design and optimization of digital patient engagement across PSP platforms including patient journey mapping online enrolment and digital content and tools to deliver a seamless patient-centered experience.
• Oversee patient intake processes to ensure clear communication and proper documentation of consent supporting a transparent and patient-centered onboarding experience.
• Ensure alignment between front-end digital tools and back-end systems by partnering with vendors to enable accurate data capture and smooth information flow across platforms.
• Establish and monitor website analytics and engagement metrics to measure impact and refine digital engagement initiatives.
• Drive cross-functional collaboration with Marketing Legal and Compliance to deliver patient-centric digital solutions that meet regulatory standards while promoting innovation and supporting smooth adoption of new approaches.
• Manage vendor partnerships and contracts for digital platforms to deliver high-quality services aligned with program standards.
• Maintain compliance with Health Canada regulations PAAB/IMC standards and internal policies for patient-facing digital content and tools ensuring quality and adherence to SOPs.

Qualifications

• Bachelors degree in marketing Business Health Sciences or related field.
• 5 years of experience in patient support programs digital marketing or healthcare technology.
• Proven track record in designing implementing and optimizing patient- or consumer-facing digital platforms.
• Strong understanding of UX/CX principles and digital engagement best practices.
• Experience with website analytics and using data to improve engagement initiatives
• Excellent project management and vendor management skills; comfortable working with technology partners to ensure platform functionality and compliance.
• Familiarity with Canadian pharmaceutical regulatory and compliance frameworks (e.g. Health Canada PAAB IMC).

About the department

Youll join the Cardiometabolic Marketing - Patient Support team committed to transforming patient support in Canada. Our mission is to remove barriers and create seamless patient-centered experiences that improve health outcomes. Every initiative you lead will have a direct and meaningful impact on patients lives.

Were on a journey to strengthen our digital capabilities and advance innovative solutions that simplify access enhance engagement and leverage data and technology to deliver exceptional support. Collaboration is at the heart of what we do youll work closely with cross-functional partners in a dynamic fast-paced environment where ideas are valued and progress is encouraged. Join us in making a tangible difference for patients across Canada.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with an unconventional spirit a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose mutual respect and a willingness to go beyond what we know delivers extraordinary results.

More information

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Deadline:

Please apply before December 10th 2025.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Were not your typical healthcare a modern world of quick fixes we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science make healthcare more accessible and treat prevent and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real lasting change in health.