Dental & Allied Health Reception, Lilydale

About Us

Access Health and Community with a 150-year legacy of compassionate care is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro a trusted partner in community health. Inspiro with a skilled team of 100 is dedicated to providing accessible inclusive and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.

The opportunity

We are seeking a Permanent Part time exceptional customer service professional who has excellent interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment. You will provide a friendly and welcoming accessible barrier free service to our clients. Candidates must possess excellent organisational skills attention to detail and the ability to provide efficient administrative support with experience of using Titanium is essential.

This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt welcome in greeting our clients and offering seamless administrative support to ensure efficient operations working across Primary Care Services General Practises Dental and additional service offerings.

This 3-day role will be based in our Lilydale location with the days roster being Monday Thursday and Friday reporting to the Customer Service Manager. Our workplace culture is vibrant and we offer opportunities for career progression work life balance and flexible working.

What you will be doing Key Responsibilities

• Assist customers to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Collect and processing payments and claims for services delivered

What you will bring

The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria

• A passion to deliver an exceptional customer service engagement with all customers
• Engaging warm personality emotional intelligence with the ability to quickly build rapport
• Excellent administration skills organised with strong attention to detail
• Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Experience in using Microsoft Office Suite & Titanium essential and other relevant software applications desirable i.e. TRAKCare Pracsoft HICAPS Medical Director Clinical.

Compliance Requirements:

• National Police Check Working with Children Check
• Evidence of the right to work in Australia and a valid Drivers Licence.

Attributes we value:

• Strong customer service skills
• Strong communication and interpersonal skills
• High level of cultural sensitivity and awareness
• Commitment to continuous quality improvement
• A willingness to learn new skills
• Effective time management and prioritisation skills
• Well-developed presentation and written communication skills
• Demonstrated behaviours consistent with AccessHC values

Access Health and Community Culture and Benefits

At Access Health and Community we offer more than just a fulfilling careerwe provide an environment where you can thrive in a culture of collaboration and support. Our team members share a strong commitment and passion for making a positive impact. This shared ethos creates a workplace where everyone benefits fostering opportunities for personal and professional growth a sense of purpose and true belonging. Our culture is built to promote success and fulfillment empowering you to make a meaningful difference. Join us and experience the rewards of a career that truly matters.

The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities that reduce tax payable on income (up to $15990 per annum $2650 meals/entertainment expenses)

Read more about our culture and benefits: join Us

• Be part of a leading health and community organisation driving innovative change
• A unique opportunity to make a lasting impact on community health services
• Work in a supportive values-driven team environment
• A rewarding role in a dynamic organisation with a mission-driven culture
• Enjoy flexible work settings across the eastern suburbs
• Access professional development opportunities
• Make a genuine difference in the lives of people and communities.
• The chance to work with passionate professionals dedicated to improving lives

Apply Now

If this position resonates with you and you are passionate about working alongside a collaborative and supportive team please forward your resume and a cover letter addressing the key selection criteria. Please refer to the position description on our website for the key selection criteria information: reach out to for further information and/or the opportunity to discuss this roleplease email: Customer Service Manager Corinna Lefevre. Email: Corinna.

Applications close DATE: 15th December 2025

Access Health and Community is an equal opportunity employer committed to providing an inclusive working Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people regardless of cultural background age gender identity sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.