Junior Conversational AI Engineer (Voice & Automation) (fmx) Contact Center Automation

Tirana - Albania

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Build & Automate: Design and configure conversational flows for our voice bots using Parloa starting with Rule-Based Automation (RBA) and growing into complex logic.
Master the Telephony Stack: Learn to manage and update Twilio Interactive Voice Response (IVR) setups to ensure robust call routing and a smooth user experience.
Drive Innovation: Participate in the strategic migration of our legacy bots to the cutting-edge Parloa AMP (Advanced Module Platform) contributing to architecture decisions.
Solve Real Problems: Troubleshoot production issues debug logic errors in voice flows and monitor performance to keep our containment rates high.
Collaborate & Document: Work closely with product owners and linguists to implement translations maintain clear documentation of your flows and ensure our bots speak with the right tone.

Qualifications :

Educational Background: Degree in Computer Science Linguistics Engineering or relevant bootcamp/self-taught experience.
Coding Foundations: You have a solid understanding of programming logic (loops if/else conditions variables). Experience with JavaScript or TypeScript is highly preferred as it is the backbone of our logic.
Tech Savvy: You are comfortable using CLI tools and have a basic understanding of how APIs work (REST JSON).
Logical Mindset: You enjoy breaking down complex problems into flowcharts or logical steps. You can explain how a vending machine works step-by-step.
Eager to Learn: You are excited to learn niche tools like Twilio and Parloa. (Prior experience with these is a bonus but not requiredwe will teach you!)
Language Skills: Fluent in English (additional languages are a strong plus for our multi-language bots).

Additional Information :

28 days of vacation
Your life-work balance is important to us so you have the option to work in a hybrid model.
More than 90 different nationalities make up a truly international and diverse working environment

Contact

Igor Popov

At AUTO1 Group we live an open culture believe in direct communication and value diversity. We welcome every applicant; regardless of gender ethnic origin religion age sexual identity disability or any other non-merit factor.

Remote Work :

Employment Type :

Full-time

Build & Automate: Design and configure conversational flows for our voice bots using Parloa starting with Rule-Based Automation (RBA) and growing into complex logic.Master the Telephony Stack: Learn to manage and update Twilio Interactive Voice Response (IVR) setups to ensure robust call routing an...

Build & Automate: Design and configure conversational flows for our voice bots using Parloa starting with Rule-Based Automation (RBA) and growing into complex logic.
Master the Telephony Stack: Learn to manage and update Twilio Interactive Voice Response (IVR) setups to ensure robust call routing and a smooth user experience.
Drive Innovation: Participate in the strategic migration of our legacy bots to the cutting-edge Parloa AMP (Advanced Module Platform) contributing to architecture decisions.
Solve Real Problems: Troubleshoot production issues debug logic errors in voice flows and monitor performance to keep our containment rates high.
Collaborate & Document: Work closely with product owners and linguists to implement translations maintain clear documentation of your flows and ensure our bots speak with the right tone.

Qualifications :

Educational Background: Degree in Computer Science Linguistics Engineering or relevant bootcamp/self-taught experience.
Coding Foundations: You have a solid understanding of programming logic (loops if/else conditions variables). Experience with JavaScript or TypeScript is highly preferred as it is the backbone of our logic.
Tech Savvy: You are comfortable using CLI tools and have a basic understanding of how APIs work (REST JSON).
Logical Mindset: You enjoy breaking down complex problems into flowcharts or logical steps. You can explain how a vending machine works step-by-step.
Eager to Learn: You are excited to learn niche tools like Twilio and Parloa. (Prior experience with these is a bonus but not requiredwe will teach you!)
Language Skills: Fluent in English (additional languages are a strong plus for our multi-language bots).

Additional Information :

28 days of vacation
Your life-work balance is important to us so you have the option to work in a hybrid model.
More than 90 different nationalities make up a truly international and diverse working environment

Contact

Igor Popov

Remote Work :

Employment Type :

Full-time

Key Skills

Continuous Integration
APIs
Automotive software
Test Cases
Electrical Engineering
Junit
Distributed Control Systems
Testng
Java
Test Automation
Programmable Logic Controllers
Selenium

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About Company

AUTO1 Group

AUTO1.com is Europes largest wholesale platform for used cars. More than 60,000 partner dealers in over 30 countries actively digitize their used car business with AUTO1.com technologies and services. Buyers have access to a cross-brand inventory of over 30,000 inspected used cars. S ... View more

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