Client Services Associate

Under general supervision act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records.

• Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development validation or method transfer
• Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs
• Prepare proposals in a way that matches client enquires
• Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. 
• Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny.
• Review & approve routine quotes
• Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required.
• Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource
• With support and details from departments construct complex proposals including Development validation transfer or stability studies for review by the Department Heads or TCMs.

Qualifications :

• Degree in Pharmacy Biotechnology Biology Chemistry or related science
• 3 - 5 years experience working as a scientist in a lab environment or equivalent
• 1 2 years experience in a customer service position preferred. 

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

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Remote Work :

Yes

Employment Type :

Full-time