Mgr, Expert Services Mgmt

Company Description

It all started in sunny San Diego California in 2004 when a visionary engineer Fred

Luddy saw the potential to transform how we work. Fast forward to today

ServiceNow stands as a global market leader bringing innovative AI-enhanced

technology to over 8100 customers including 85% of the Fortune 500. Our intelligent

cloud-based platform seamlessly connects people systems and processes to empower

organizations to find smarter faster and better ways to work. But this is just the

beginning of our journey. Join us as we pursue our purpose to make the world work

better for everyone.

Role Purpose

We are looking for a Manager in our Expert Services organization in AMS focused on all

aspects of leading a team of Business and Technical Consultants in delivering timely

high-quality work for ServiceNow customers. This includes consultation advisory

guidance and implementation across the ServiceNow Platform with a focus on RISK

and Security product capabilities.

Key Responsibilities

• Provide project oversight - Provide business and/or technical leadership with our Consultants Customers and Partners
• Leading and growing a team of experts who consult implement and configure
• ServiceNows Risk and SecOps product capabilities for our customers and in collaboration with our partner ecosystem.
• Support services sales teams in sales pursuits to ensure the accurate solution and scope are being proposed
• Serve as a people manager leading mentoring guiding and being available for conversations of growth
• Partner with internal teams to support training enablement product management and drive leading practices
• Promote practice development via continuous improvement practices for delivery/engagement strategy and growth and scalability
• Manage and prioritize multiple and complex initiatives successfully
• Recruitment and development of people
• Drive productivity and utilization of your own work your reportees and overall practice
• Help to maintain and improve customer satisfaction (CSAT) scores
• Drive ServiceNow product consumption and/or adoption
• Partially customer-facing role with some travel within Americas region.

Qualifications :

To be successful in this role you have:

• Significant consulting experience for complex global delivery/ professional services teams
• Technical delivery and architectural experience with ServiceNow RiskSecOps capabilities
• Familiarity with resource management
• Excellent interpersonal skills customer-centric attitude and experience working with diverse team
• Strong organizational prioritization and time management skills.
• Experience monitoring and summarizing business and financial metrics
• Proactive attitude critical thinking problem solving escalation and conflict resolution
• Excellent communication and presentation skills ability to have difficult conversations internally and with customers
• A track record of setting expectations with customers driving teams with conviction distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Experience with people development including coaching and mentoring for business and technical roles.
• Fluency in English

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time