AV Installation Technician

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

The AV installation Technician will be responsible for the installation maintenance and service of professional audio video control systems professional lighting and electronic equipment as related to the Systems Integration Industry. The Associate is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company while assuring a professional and safe working environment.

***This position offers FREE healthcare benefits and generous PTO!

PRIMARY DUTIES:

• Responsible for reading and understanding Systems Integration installation process.
• Must understand wiring diagrams schematics and blueprints.
• Custom fabrication and termination of cabling rack prep multi-pins and electronic equipment racks as related to integration of professional audio video lighting and computer-controlled systems.
• Assist with preventive maintenance of external and internal customer equipment.
• Must respond to all customer service-related issues promptly.
• Responsible for accurate service installation tickets and inventory items.
• Achieve working knowledge of Company software and work within software system on a day-to-day basis.
• Work in a safe positive manner showing respect to others and contributing to the team.
• Fully comply with Company and customer safety programs.
• Other duties as required.

COMPETENCY:

• Excellent written and verbal communication skills.
• Must be able to pull/terminate cabling including but not limited to CAT6/A audio (XLR/3.5) terminal blocks RS-232 to fulfill quality and functionality expectations.
• Work with spectrum-analyzer multi-meter and impedance meter general hand tools and an assortment of wall fasteners.
• Must be responsible customer service/colleague oriented personable and well organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in using PC or Apple computers including programs like MS Office.
• Ability to demonstrate planning organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Associate is required to stand walk climb sit and use hands and fingers.
• Reaching grasping and carrying activities are also required.
• Although most work is performed inside occasional outside activities are subject to seasonal temperature fluctuations.
• Must be able to work at K-12 schools.
• Must be able to work on construction sites.
• Valid and current drivers license.
• Must have a smart phone capable of running Microsoft Company Portal and other apps deemed necessary to complete work.

EXPERIENCE REQUIRED:

• 3-5 years experience in AV security or electrical installation experience.
• Preferred but not required CTS certification

WORK ENVIRONMENT: Work is conducted in shopon construction sitesin finished spaces and outdoors as required.

EXPECTED HOURS OF WORK: typical work hours are 7:00am to 3:30 pm however other shifts including weekends and overtime are often required to meet deadlines and accommodate client needs.

TRAVEL: Out of town and overnight travel to clients site may be required.

PHYSICAL DEMANDS:

• To perform the jobs essential functions the Associate must be able to stand on a concrete floor for extended periods and lift and/or move equipment at least 60 pounds on a repetitive basis.
• The candidate must be able to lift equipment and construction supplies from floor height to overhead while loading/unloading trucks or preparing equipment for installations service calls and events.
• Candidate must climb and work (stack adjust and repair) at heights over 25 before/ during installations and job sites

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