Network Metrics & Observability Intern

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:

Xylem is seeking Network Metrics & Observability Intern candidates to join our Global Network Services this role you will help strengthen visibility into Xylems global network by developing dashboards analyzing performance metrics and supporting data-driven decision-making. This internship is ideal for students interested in the intersection of data analytics cloud monitoring tools and infrastructure operations.

Xylem Summer Internships typically last 1012 weeks and provide hands-on professional experience that makes a lasting contribution to Xylem. The program is designed to build a pipeline of talented undergraduate students interested in careers within the water innovation technology industry. Interns are a primary talent pool for early-career full-time roles and rotational programs.

The hourly rate for an intern depends on several factors including major year in school and geographic location. The average hourly rate ranges from $21.00$27.00/hour.

Xylem does not provide visa sponsorship for this position

CORE RESPONSIBILITIES:

Develop and enhance Grafana dashboards to visualize site health latency uptime circuit performance and SLA compliance
Support Cisco ThousandEyes monitoring through test configuration validation and analysis of synthetic and endpoint data
Build and maintain Power BI reports for IT leadership to track network performance and operational trends
Assist with data validation metric definitions tagging accuracy and integration across observability tools
Partner with Network Engineering Cloud Services and Operations teams to ensure accurate and reliable reporting
Document dashboards data queries and operational processes to support long-term scalability
Contribute ideas to improve data quality usability automation and insight generation within the observability ecosystem

REQUIRED QUALIFICATIONS:

Currently pursuing a degree in Computer Science Information Technology Data Analytics Engineering or related field
Foundational understanding of networking concepts (DNS routing latency error rates)
Coursework or exposure to visualization tools such as Grafana Power BI or Tableau
Strong analytical and problem-solving skills with high attention to detail
Ability to work collaboratively in a fast-paced globally distributed environment

PREFERRED QUALIFICATIONS:

Familiarity with APIs SQL PromQL Python or similar technologies (through coursework or projects)

DAY IN THE LIFE:

A typical day as a Network Metrics & Observability Intern may include:
Designing or refining Grafana dashboards
Validating ThousandEyes tests or reviewing monitoring outputs
Building new Power BI pages for leadership reporting
Collaborating with network engineers to align metrics with operational needs
Documenting dashboards definitions or queries for long-term maintainability
Analyzing trends in latency application performance uptime or other KPIs
Identifying opportunities to automate or improve reporting workflows

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.