Case Manager 10 months

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges from information and education to case management psychosocial rehabilitation housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that in addition to dealing with client mental health issues address social determinants of health using the recovery model.

Overview of the role: This position provides case management advocacy and support services to mental health clients within the Canadian Mental Health Association (CMHA) Durham.

Responsibilities:

• Participates as a member of a high performance multi-service team managing an assigned caseload of mental health clients within a variety of community settings
• Provides service in an integrated shared care model within a care team

Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long- term stability and growth

Develop implement evaluate and revise treatment goal plans in collaboration with clients and care team members

Ensures that clients understand CMHA Durham services and agree to the expectations related to Housing and Case Management Services using appropriate service agreements

Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals to move onto independent housing

Provides case management services in a respectful individualized supportive and flexible manner

Delivers medications to clients and monitors effectiveness potential side effects and/or interactions

Supports and assists clients with maintaining their skills to live independently in the community and promotes safe and healthy living standards ensuring that clients basic needs of food clothing and shelter are met

Provides support services to clients assisting with scheduled appointments arranging transportation to appointments and/or accompanying clients to appointments as necessary

Supports clients to establish and foster peer supports and natural family connections

• Establishes supportive therapeutic relationship with clients and advocates for and with clients

Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care

Documents client contacts creates daily logs summaries and completes reports in a timely manner as outlined in the CMHA Durham policies and procedures

• Provides on-call services to clients and acts as back up coverage to staff as required

Performs other tasks as assigned by management

Skills you bring:

• Post-secondary education in a related area of study (i.e. mental health social sciences or human services) and a minimum of one year related experience or equivalent combination of education and experience

Sound knowledge of the Mental Health Act Health Care Consent Act social service benefits and related legislation in Ontario

Ability to develop and maintain a positive therapeutic relationship with clients

Ability to develop and maintain positive relationships with community partners and represent the agency in a professional manner at all times

Ability to acquire and utilize community resources effectively to meet client needs

Excellent communication (written and verbal) skills

Ability to work with individuals of diverse backgrounds

Ability to organize and present information

Flexibility to change

Ability to work independently when necessary

Ability to think critically and creatively

• Valid Ontario Drivers license access to a dependable vehicle in safe working order and appropriate insurance coverage
• Works a variable work schedule which may include evenings and weekends as required

Knowledge of MS Office 365 (Word Excel PowerPoint Access and Outlook) as well as the internet

EFFORT

• Sits at a desk as well as stands and walks daily in order to perform the duties of the job
• Concentration attentiveness and creativity required daily to attend meetings develop Client Care Plans teach life skills manage a caseload prepare documents listen to clients etc.

WORKING CONDITIONS

Works in office and work field environments

Exposure to abusive/irate clients distractions interruptions and deadlines

Little exposure to hazards

Staff will be responsible for entering units of people who smoke and or have pets

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class race sexuality gender age faith or ability. With a hybrid working model memberships to meditation apps competitive vacation wellness time and 100% employer paid health benefits work-life balance is not only encouraged but expected. Our Monday Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however only those selected for an interview will be contacted. Please advise us if you require any level of accommodation we are here to help and support you.

Required Experience:

Manager