German-Speaking Content Moderator Sofia, Bulgaria
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our international team in Sofia and play a crucial role in maintaining a safe positive and high-quality user experience for millions! We are seeking detail-oriented and culturally aware individuals to review and moderate digital content for a leading global platform. This is a hybrid role offering the flexibility of working both from home and our modern office in Sofia.
Location & Work Model
- Location: Sofia Bulgaria
- Work Model: Hybrid (a combination of in-office and remote work)
- Note: We will only consider candidates who are already residing in Bulgaria and have the necessary documents to legally work locally.
Core Responsibilities
As a German-Speaking Content Moderator you will be on the front lines acting as a gatekeeper to ensure content complies with platform policies and community standards.
- Content Review: Systematically review analyze and moderate a high volume of user-generated content (text images videos audio advertisements) submitted in the German language.
- Policy Enforcement: Apply and enforce complex content policies and guidelines consistently and accurately to ensure a safe online environment.
- Issue Identification & Action: Identify classify and take appropriate action (e.g. approve reject remove or escalate) on content that violates policies including but not limited to hate speech misinformation inappropriate material and illegal content.
- Escalation: Promptly escalate complex ambiguous or highly sensitive cases to specialized teams (e.g. policy legal or security) as needed.
- Process Improvement: Provide constructive feedback and insights on content trends and policy effectiveness to contribute to the continuous improvement of moderation processes and tools.
- Accuracy & Productivity: Meet established targets for content review volume turnaround time and decision accuracy.
- Equipment: All necessary equipment for the job will be provided by the company.
Working Hours
- Schedule: Full-time Monday to Friday.
- Rotational Shifts: You must be available to work on a rotational shift pattern:
- 09:00 18:00
- 11:00 20:00
Essential Requirements
- Language Fluency (German): Fluent spoken and written German is a must-have. You will be working primarily with German-language content.
- Language Proficiency (English): Good working proficiency in English (minimum B2 level) is required for internal communication training and working with platform tools.
- Local Candidate: Must be currently located in Bulgaria and be ready to start work locally.
- Legal Documentation: Must possess one of the following valid documents:
- Valid Residency Card (more than 1 year validity remaining)
- EU Citizenship (or equivalent right to work)
- Refugee Card
- Attention to Detail: Exceptional focus and meticulousness to make accurate decisions on high-volume content.
- Emotional Resilience: Ability to review and process potentially sensitive challenging or disturbing material objectively and professionally.
Desired Qualifications (Good to Have)
- Prior experience in content moderation Trust & Safety customer service BPO or a related field is an advantage but not mandatory. Full paid training will be provided.
- Strong critical thinking and decision-making skills.
- Cultural awareness of the political and social context of the German-speaking market.
What We Offer
We believe in supporting our team members both professionally and personally.
- Competitive Compensation: A highly competitive salary package.
- Comprehensive Benefits: Private Health Insurance package.
- Financial Support: Transport allowance to support your commute.
- Career Development: Clear paths for career growth professional development and opportunities for internal mobility within our global structure.
- Work-Life Balance: A supportive and dynamic international work environment with a hybrid work model.
- Paid Training: Comprehensive initial and continuous professional training.
- Additional Perks.
If you are fluent in German committed to online safety and ready for a challenging yet rewarding career in a dynamic international setting in Sofia apply today!
Key Skills
- Compliance Management
- Information Management
- Proofreading
- Social Intelligence
- Content Quality
- Factual Information
- Video Packages
- Conduct Interviews
- Records Management
- Creative Content
- Editorials
- News Stories
- Newsgathering
- Content Reviews
