Patient Access Specialist
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Job Location:
Wausau, WI - USA
Monthly Salary:
$ 21 - 23
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Patient Access Specialist Opportunity:
The Patient Access Specialist provides essential front-line support to ensure an efficient accurate and positive patient experience across North Central Health Cares tri-county region. This role performs patient registration scheduling insurance verification and general intake functions while delivering high-quality customer service to patients families clinical teams and external partners.
As a float position this role supports multiple departments based on organizational need maintaining continuity of service minimizing workflow gaps and ensuring consistent application of patient access standards across all areas.
Compensation and Benefits:
- The pay range for this role is $21.45 to $23.40 based on education and experience.
- This job is full-time and in person.
- PTO paid holidays health insurance dental insurance vision insurance on-site bistro and cafeteria employee assistance program newly updated facility and more.
- As a full-time employee of NCHC you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!
What Qualifies You:
Required:
- High school diploma or equivalent.
- 2 or more years of experience in healthcare registration or a closely related role.
- Valid Wisconsin drivers license and use of a personal car.
Preferred:
- Associates degree in healthcare administration or a closely related field.
- 2 or more years of experience in patient access.
In evaluating candidates for this position North Central Health Care may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.
What a Patient Access Specialist Does at NCHC:
- Perform patient registration and intake ensuring accurate collection of demographic insurance and billing information.
- Float to various departments and service areas to provide coverage and maintain consistent workflow.
- Verify insurance eligibility and benefits; communicate coverage concerns or discrepancies to patients or staff.
- Schedule appointments for new and established patients according to organizational protocols.
- Provide outstanding customer service by greeting patients answering questions addressing concerns and supporting a welcoming environment.
- Maintain accurate and complete patient records in compliance with HIPAA and confidentiality requirements.
- Assist patients through the check-in process providing required forms instructions and support.
- Direct incoming calls respond to inquiries and support communication between patients clinical teams and other internal departments.
- Coordinate with billing clinical and support teams to ensure smooth patient flow throughout the facility.
- Help resolve issues related to patient accounts registration insurance or scheduling.
- Maintain current knowledge of patient access policies procedures and regulatory requirements.
- Provide onboarding and training support for new team members including cross-training in key access functions.
- Performs all other duties as assigned.
About North Central Health Care:
Nestled in the heart of Central Wisconsin North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade Lincoln and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work provide passionate and high-quality care for individuals and families within the fields of mental health treatment addiction services long term care short term care physical therapy crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.
In compliance with the American with Disabilities Act NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
North Central Health Care is a longstanding mental and behavioral health care center in Wausau, Wisconsin offering treatment for addictions, patients with disabilities, and mental health disorders Langlade, Lincoln, and Marathon Counties. NCHC operates a 24/7 Crisis Center, Acutes Car ... View more
