French speakers- Customer Support- Lisbon- Welcome bonus
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
French Customer Support Specialist Lisbon Portugal
Key Responsibilities
- Provide high-quality inbound support via phone email or chat for home appliances such as washing machines ovens and refrigerators.
- Assist customers with installation guidance product usage maintenance tips and troubleshooting common issues.
- Offer support regarding warranty details service bookings and repair coordination.
- Deliver clear empathetic and professional responses to technical inquiries ensuring a smooth and reassuring customer experience.
- Escalate complex cases or unresolved issues to specialized teams while maintaining ownership and follow-up.
- Accurately log customer interactions adhering to brand standards and data protection regulations.
- Stay up to date with new product releases features and updates to provide consistent expert-level support.
Requirements
- Fluency in French (C1/C2) and strong English communication skills (B2 or higher).
- Excellent communication listening and problem-solving abilities.
- A customer-first attitude with patience and empathy in every interaction.
- Confidence in navigating digital tools CRM systems and support platforms.
- Previous experience in customer service or technical support is a plus particularly within consumer electronics or home appliances.
What We Offer
- Competitive salary and performance-based bonuses.
- Onn-site role in Lisbon Portugal within a multicultural and supportive environment.
- Comprehensive training and career development opportunities.
- Employee benefits including meal allowance health insurance and discounts on partner brands.
- Be part of a global leader in customer care making everyday life easier for millions of users worldwide.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
