Service Delivery Manager

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Setup: 100% onsite

Location: BGC Taguig

Schedule: 6am-3pm

NON-NEGOTIABLE REQUIREMENTS:

At least 3 years leadership experience
Very good communication skills
Very good leadership skills
Very good technical knowledge
Must have experience with B2B Service Delivery Management Telco account

Responsibilities:

Leadership & People Management
Team Leadership: Leading and managing teams responsible for both fixed and mobile
services.
Performance Oversight: Setting KPIs (Key Performance Indicators) monitoring
performance and conducting regular 1:1s performance reviews and succession
planning.
Operational Execution & Risk Management
End-to-End Fulfillment: Overseeing the order fulfillment process for both fixed
services and mobile transitions ensuring timely delivery according to contractual SLAs
(Service Level Agreements).
Escalation and Analysis: Monitoring daily operations acting as the final escalation
point and performing root cause analysis on obstacles to execute corrective activities.
Stakeholder & Vendor Coordination
Coordination: Maintaining strong relationships with customers vendors internal
stakeholders (like Sales and Account teams) and third-party providers.
Communication: Acting as the escalation point for all stakeholders and translating
complex concepts concisely for senior management
Reporting & Continuous Improvement
KPI Reporting: Monitoring and reporting on core metrics like OTP (On-Time
Performance) Cycle Time NPS (Net Promoter Score) Rework and Productivity.
Strategic Improvement: Leading strategic initiatives conducting regular
retrospectives and process reviews and developing quality assurance frameworks to
enhance service quality and operational efficiency

Work Setup: 100% onsite Location: BGC Taguig Schedule: 6am-3pm NON-NEGOTIABLE REQUIREMENTS: At least 3 years leadership experienceVery good communication skillsVery good leadership skillsVery good technical knowledgeMust have experience with B2B Service Delivery Management Telco account Responsibil...