Protective Services Dispatcher – St. Elizabeth Youngstown Hospital (PRN)

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Scheduled Weekly Hours:

Work Shift:

Protective Services Dispatcher St. Elizabeth Youngstown Hospital (PRN)

This is a PRN As Needed Position

Primary Function/General Purpose of Position

Under general supervision perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.

Essential Job Functions

• Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response progress and any needed support. Relays descriptions and other information to protective service field units concerning wanted persons missing or lost persons stolen vehicles and for the arrest or detainment of specified individuals etc. Obtain information related to crime reports and obtain critical information including but not limited to name of caller call back number and details of situation

• Determines nature and location of emergency prioritize dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors supports and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV access control fire alarm building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures

• Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols initiating proper communication alerts when required.

• Documents and maintains records of assigned units for information related to time location units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate

• Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate

• Answer and direct incoming calls using multi-line phone system ensuring prompt and courteous communications with patients staff and external callers.

• Performs a variety of general clerical duties which include filing indexing and record keeping lost and found issuing parking permits

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Education

High school diploma or GED (required)

Work Experience

1-2 years of experience in security and/or telephone operations/dispatch (preferred)

Patient Population

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

XNot applicable to this position

Working Conditions

XPeriods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

XGeneral office environment.

XMay be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold hot dust wind etc.

XMay have periods of constant interruptions.

Required to car travel to off-site locations occasionally in adverse weather conditions.

XProlonged periods of working alone.

Other:

Not applicable to this position

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Skills

Hard/Tech/Clinical Skills:

• Ability to accurately type 35-40 wpm
• Strong documentation skills under pressure
• Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls.
• Proficient in using two-way radios and dispatch consoles and enter data as appropriate
• Basic Microsoft Office Skills

Soft/Interpersonal Skills:

• Calm demeanor clear and effective communication active listening ability to multitask empathy and patience team collaboration professionalism attention to detail and conflict de-escalation.
• Handles sensitive information with integrity and respect for privacy.

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .