Customer Service Specialist

At Fresenius Medical Care we are the global leader in kidney care dedicated to improving the lives of patients living with chronic kidney disease. Our mission is to deliver high-quality innovative products services and care that support patients throughout their entire healthcare journey. Guided by our visionCreating a future worth living. For patients. Worldwide. Every day.we operate with purpose and compassion supported by a diverse team of over 125000 employees around the world.

Within our Care Enablement segment we develop and supply life-sustaining medical products digital health solutions and therapies that empower clinical teams and improve patient outcomes. We are also driving transformation through our FME Reignite strategy which focuses on innovation efficiency and sustainable growth. Our values are the foundation of our culture:

• We Care for our patients each other and our communities.

• We Connect across teams and borders to deliver excellence together.

• We Commit to doing things the right waygrowing with purpose and leading kidney care with integrity and innovation.

Global Commercial a key sub-function within Care Enablement plays a vital role in advancing Fresenius Medical Cares mission to improve the lives of patients with chronic kidney disease. The team brings together Sales Marketing Global Sales Excellence and Global Technical Operations working collaboratively to deliver high-quality medical devices technical services and impactful commercial strategies across global markets.

TASKS:

• Support from sales representatives and technical experts.
• Recording customer information.
• Maintaining contacts with customers (especially in the area of orders) and friendly communication with customers.
• Coordinating deliveries with ordering patterns and scheduled reports.
• Information on prices and product status.
• Monitoring the delivery of goods from picking to delivery to the end customer.
• Filing documents and monitoring the completeness of business case number series.
• Responsibility for material deliveries.
• Active cooperation with the warehouse.
• Cooperation with the accounting department in the area of stock records.
• Arranging transport with hospitals/centres/patients.

REQUIREMENTS:

• Completed secondary education
• Very good user knowledge of MS Office
• Fluent in Czech language
• Communicative knowledge of English language
• Credibility diligence
• Previous customer care experience (can be retail or restaurant experience)
• User knowledge of CRM software if you have worked with SAP that will be an advantage

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• A stable working environment and the support of an experienced team.
• Motivational financial evaluation and annual salary review.
• Contributions to pensions culture sport or education.
• 5 weeks holiday possibility of occasional work from home
• Possibility of further professional growth and long-term cooperation.