Immigration Operations Associate, Contract

Who Boundless Is

Were a team of immigrants and experts who have struggled with our own journeys through the complex high-stakes immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses.

Were backed by influential venture investors including Foundry Group (led by Brad Feld) Trilogy Equity Partners Pioneer Square Labs Emerson Collective (Laurene Powell Jobs foundation) Two Sigma Ventures and Jerry Yang.

About The Role

Join our mission to build a world without borders one seamless relocation at a time. As an Immigration Operations Associate your main objective is to make our talents immigration and relocation processes as smooth as possible. Youre not just supporting our team; youre easing the anxieties of our customers and championing their journey towards a new life.

To succeed youll need to be on top of things - exceptional organisational skills the ability to stay cool under pressure and the readiness to embrace a challenge. Youll need to be patient responsive and have an empathic people-centric approach. If youre ready to be a part of a team thats breaking down borders and changing lives we want to hear from you.

Your Mission

• Liaise with our customers: Act as a point of contact for our talents from all over the world during their relocation process. Youll address inquiries about visa processes residence permits paperwork and more via chat through our platform (Intercom) and internal communication tools.
• Follow and prepare guidelines: We have guidelines for processing tasks for different authorities which need to be followed updated or created (under instruction of course so dont worry!).
• Be on top of things: Youll coordinate appointments and expedite processes by contacting relevant authorities facilitating the assembly of customer documents and carrying responsibility for managing your own workload.
• Support immigration and relocation projects: Contribute to projects related to immigration and relocation including developing and maintaining processes workflows and guidelines as needed.

Experience & Qualifications

Youll thrive in this role if you have:

• Experience in support or operations.
• Excellent communication skills in English and German with a passion for engaging with people
• Knowledge of additional European languages is a big plus!
• A positive curious attitude towards process changes as we are advancing our scalable service setup - which youll be invited to design with us together!
• The ability to work independently coupled with a high standard of your own output reliability is key in our remote setup!
• Ability to work across multiple platforms and tools (Confluence Intercom and Slack to name a few).
• A hands-on efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
• A natural flair for communication finding joy in interacting with people.
• A positive attitude in stressful situations adept at handling multiple requests with patience.
• A preference for working fully remotely in an international and multicultural environment.
• Experience in relocation or global mobility is a bonus!

Location

Remote from Spain or Portugal