Spanish Content Moderation SpecialistTeammate

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities:

Review evaluate and manage user-generated content across digital platforms to ensure compliance with community guidelines legal regulations and brand standards.
Monitor user behavior and enforce policies effectively applying guidelines consistently to diverse content scenarios.
Identify and remove offensive or inappropriate material.
Handle sensitive issues independently while upholding platform standards.
Escalate complex cases to senior staff and provide feedback to improve moderation policies.
Translate or localize content.
Monitor trends in user behavior and collaborate with other teams to address emerging risks.
Assist customers via chat email or phone (depending on the project).
Maintain detailed records of moderation decisions and escalations.

Requirements:

Languages:Fluency in Spanish (C1) and very good English knowledge (B2).
Experience:Previous experience in content moderation social media management or customer support preferred.Junior roles typically require 0-2 years of experience mid-level 2-5 years and senior roles 5 years.Experience working with moderation service industry is also beneficial.
Skills:
- Strong understanding of online communities social media platforms and digital content trends.
- Excellent analytical and decision-making skills with the ability to assess complex situations and make sound judgments under pressure.
- Strong written and verbal communication skills in both Spanish and English.
- Ability to handle sensitive topics with professionalism and clarity.
- Ability to remain objective and resilient when dealing with challenging or sensitive content.
- Detail-oriented with strong organizational skills and attention to detail.
- Ability to work efficiently in a fast-paced team-oriented environment.
- Proficiency in digital tools and platforms including enterprise content management platforms ticketing systems and workflow automation tools. Familiarity with AI-powered moderation solutions (NLP image recognition software) is increasingly important. Comfort with collaboration platforms (Slack Microsoft Teams) CRM systems and analytics dashboards.
- Ability to use Windows Operating Systems internet applications and MS Office.
Education:High school diploma or equivalent; college degree or equivalent diploma is a minimum qualification.
Other:Willingness to work in shifts including evenings weekends and holidays.

Benefits:

Competitive salary and benefits package.
Career growth opportunities in content moderation and digital operations.
A dynamic and inclusive work environment.
Professional training on moderation guidelines and community engagement.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

Key Responsibilities:

Review evaluate and manage user-generated content across digital platforms to ensure compliance with community guidelines legal regulations and brand standards.
Monitor user behavior and enforce policies effectively applying guidelines consistently to diverse content scenarios.
Identify and remove offensive or inappropriate material.
Handle sensitive issues independently while upholding platform standards.
Escalate complex cases to senior staff and provide feedback to improve moderation policies.
Translate or localize content.
Monitor trends in user behavior and collaborate with other teams to address emerging risks.
Assist customers via chat email or phone (depending on the project).
Maintain detailed records of moderation decisions and escalations.

Requirements:

Languages:Fluency in Spanish (C1) and very good English knowledge (B2).
Experience:Previous experience in content moderation social media management or customer support preferred.Junior roles typically require 0-2 years of experience mid-level 2-5 years and senior roles 5 years.Experience working with moderation service industry is also beneficial.
Skills:
- Strong understanding of online communities social media platforms and digital content trends.
- Excellent analytical and decision-making skills with the ability to assess complex situations and make sound judgments under pressure.
- Strong written and verbal communication skills in both Spanish and English.
- Ability to handle sensitive topics with professionalism and clarity.
- Ability to remain objective and resilient when dealing with challenging or sensitive content.
- Detail-oriented with strong organizational skills and attention to detail.
- Ability to work efficiently in a fast-paced team-oriented environment.
- Proficiency in digital tools and platforms including enterprise content management platforms ticketing systems and workflow automation tools. Familiarity with AI-powered moderation solutions (NLP image recognition software) is increasingly important. Comfort with collaboration platforms (Slack Microsoft Teams) CRM systems and analytics dashboards.
- Ability to use Windows Operating Systems internet applications and MS Office.
Education:High school diploma or equivalent; college degree or equivalent diploma is a minimum qualification.
Other:Willingness to work in shifts including evenings weekends and holidays.