Tier 1 Technician

Tier 1 Technician

If youre based betweenRenton through to the Kent & Auburn valley and youve got a desire toreally help people youre looking at the right job posting!

At Clearbridge were in the business of saving days restoring sanity and bringing back those precious user smiles. Every complex problem solved brings someone somewhere a genuine sigh of relief. We want you to own the problem to resolution not in a finders-keepers way but as the tech detective who sees mysteries others cant crack.

While we appreciate brilliant solo performances were all about the team ensemble. You might be the one wrestling the complex issues but well be in your corner with expertise resources and the occasional terrible tech pun.

What youll be doing:

• TechnicalExcellence: Tackle the technical puzzles that require experience and creative thinking

• Customer Advocacy: Deliver exceptional service while translating complex solutions into clear actionable guidance

• Solution Architecture: Use your expertise to troubleshoot hardware software and yes layer 8 issues (the humans)

• Business Development: Identify opportunities where additional services could genuinely help clients succeed

• Knowledge Sharing: Collaborate with teammates who like you chose IT because they love solving impossible problems

What we need:

• Proven Experience: Demonstrated success in technical support or similar roles where youve been the go-to problem solver

• Communication Mastery: Fluent in both technobabble and human; able to explain complex concepts in a way people understand!

• Resilience: High tolerance for complexity change and the occasional but it worked yesterday...

• Customer Focus: Someone who genuinely enjoys helping people succeed with technology

• Sales Acumen: Ability to recognize when additional services would benefit clients (genuine value-adding)

Bonus points for:

• Diverse Expertise: Experience across multiple platforms systems and technologies

• Community Involvement: Active participation in tech forums StackExchange or professional communities

• Continuous Learning: Those hobby projects and certifications that show youre passionate about technology

• Industry Knowledge: Understanding of MSP environments enterprise solutions or managed services

• Format Awareness: Knowing the difference between .doc and .docx matters more than youd think

Why work with us

• Meaningful Impact: Theres genuine satisfaction in solving problems that restore productivity and reduce stress

• Growth Opportunities: Complex challenges that will expand your expertise and career trajectory. We love promoting from within!

• Supportive Environment: A team that values collaboration continuous improvement and yes appropriate humor

• Professional Development: Work with enterprise-grade tools and expand your skillset with our technology stack

Perks

• Workspace: Multiple monitors because we understand that complex problem-solving requires proper tools. Youll have the command center setup you need to efficiently manage tickets and research solutions.
• Location: This is a hybrid role where you will work from your home office but will be onsite with customers regularly. Youre also keen to grow our presence and dropping off business cards at local businesses excites you! Youll also be invited to our head office in Abbotsford BC regularly where youll get to interact with our Canadian team.
• Professional Growth: As an MSP you will have the opportunity to work with and experience many different types of technology.

Still reading Heres the real talk:

• What youre getting into:

• • Translating its broken into actionable troubleshooting plans

• • Being the calm knowledgeable voice when users are stressed

• • Solving puzzles that require both technical expertise and creative thinking

• • Building relationships with clients who will genuinely appreciate your expertise

• • Collaborating with a team that values both competence and humor

• What we offer:

• • Complex challenges that will grow your skills

• • A supportive environment where asking questions is encouraged

• • Opportunities to make genuine impacts on businesses and people

• • The satisfaction of being really really good at what you do

• Fair warning:You might discover you actually love coming to work which could seriously upgrade your reputation from typical cynical IT person to that tech expert who actually seems to enjoy their job.

Ready to join a team where your expertise is valued your growth is supported and your sense of humor is appreciated Wed love to hear from you.

Required Experience:

Junior IC