Technical Business Analyst (6 month FTC)

Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 global colleagues.

Purpose of the job

A Technical Business Analyst works as a key member of the product development team responsible for specification of the system functions that deliver our clients business requirements and to provide support for development testing and implementation of system solutions. Technical Business Analysts perform a range of activities that span traditional business and systems analysis; defining scope and requirements identifying opportunities reviewing and proposing potential solutions. Technical Business Analysts are active advisors to both our clients commercial and development teams and duties will include: stakeholder management product management and solution implementation.

Key Responsibilities

Taking commercial and client requirements into technical delivery through requirement gathering and into the raising of JIRA tickets for prioritisation.

Contribute to the technical strategy to deliver system functionality and support the future development and expansion of Collinsons Insurance division.

Collaborate with internal and external stakeholders across business and technical functions to understand objectives and requirements and translate these into the creation of new system features and enhancements

Analyse business processes to identify requirements and process improvements

Work with stakeholders to plan and complete requirement gathering and analysis activities

Provide clearly defined acceptance criteria to development and QA teams to enable accurate development and testing

Collaborate with development and QA teams to design and implement new features

Maintain communication with stakeholders during development testing and implementation of product improvements

Contribute to regular team meetings to refine the product backlog prioritise work items and discuss key decisions risks and issues

Provide cover for team members as required

Define and follow analysis standards and be an active contributor to the progression of the analysis role within the Insurance division.

Knowledge skills and experience required

Proficient in the use of JIRA to refine product back-logs including user stories and acceptance criteria working in an Agile framework

Proficient in translating business requirements into acceptance criteria ready for development and testing

Ability to work collaboratively with stakeholders to engage and bring together process functional and commercial owners

Experience of onboarding new clients and business onto existing solutions

Experience working with a variety of delivery models including Scrum Kanban waterfall etc

An understanding of data feeds used for transfer of data between systems

Effective communication with engineering development and testing teams to clarify and deliver solutions

Experience in transforming processes ways of working and applying continuous improvement

Excellent interpersonal and organisational skills

Excellent written and verbal communication skills

Ability to work effectively with technology services groups and other management teams on a global virtual basis

Comfortable working on own initiative to support the objectives of the whole team

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

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