Logistics Fulfillment Supervisor

The Logistics Fulfillment Supervisor is responsible for overseeing the daily operations of order fulfillment inventory management and global shipping logistics to ensure the timely and accurate delivery of products to customers. This role ensures that warehouse and distribution activities align with company standards for efficiency quality and customer satisfaction. The supervisor leads a team of global logistics personnel coordinates with internal departments and implements process improvements to optimize workflow and reduce costs.

Job Functions and Performance Standards:

Supervisory Functions

Supervise and coordinate daily activities of warehouse and logistics associates to ensure efficient operations

Provide training and coaching to develop team members skills and support career growth

Foster a positive collaborate and safety-conscious work environment

Address employee concerns and resolve conflicts in a timely and professional manner

Maintain and update job descriptions; participate in interviewing and hiring new team members

Assign tasks and manage employee schedules to meet operations targets and deadlines

Lead process improvement initiatives to enhance productivity and reduce costs

Negotiate contracts and manage relationships with third-part logistics providers freight forwarders and customs brokers

Monitor key performance indicators (KPIs) such as delivery times freight costs and inventory accuracy to drive continuous improvement

Utilize logistics software systems (WMS TMS ERP) to streamline operations and improve visibility

Export Compliance

Maintain the Export Management Compliance Program including documentation of procedures and monitoring for process adherence

Receive respond to or delegate inquiries related to customs clearance issues or international shipping delays

Stay current on international shipping laws and regulations by collaborating with logistics partners and government agencies

Oversee and maintain a comprehensive library of documentation required for international trade (e.g. Certificates of Compliance MSDS Country of Origin statements)

Mitigate compliance risks by educating employees and customers and providing guidance on export regulations

Develop and manage the global logistics strategy for international transportation including both air and ground freight

Warehouse Management

Implement and monitor inventory management systems to optimize storage retrieval and overall warehouse efficiency

Manage stock rotation to prevent product expiration maintain quality standards and maximize space utilization

Monitor inventory levels and ensure accuracy through regular cycle counts and prompt resolution of discrepancies

Oversee daily warehouse operations including receiving storage and shipment of goods domestic and international

Supervise picking and packing processes to ensure order accuracy operational efficiency and adherence to quality standards

Build and maintain a receiving team with expertise in Imperials receiving procedures including inspection documentation and quality assurance ensuring compliance with Good Distribution Practices (GDP) as defined by the Facilities Manager

Quality Assurance & Safety

Ensure compliance with GDP and QMS standards throughout all warehouse operations

Implement and maintain quality control procedures including documentation and record-keeping

Promote a culture of safety among team members

Collaboration & Process Improvement

Develop schedule and drive cross-training opportunities within the department

Identify opportunities for process improvement within the warehouse

Coordinate and develop alignment with our UK facility and Outsource Partner Distribution facilities to ensure consistency in process documentation and communication among all facilities

Education:

2-year college degree or equivalent specialized training in export customs and foreign trade

Licenses/Certifications:

N/A

Experience:

2-3 years of experience in international traffic documentation

Skills:

Solid computer skills including experience in the Microsoft Office suite of products

Strong analytical skills are required.

Ability to interface with people at all levels of the organization and in different functional areas both as an individual contributor and as part of a team as required.

Ability to prioritize and focus on important issues. Required to work in both the office and the manufacturing area.

Strong emphasis on international transactions and trade compliance.

Understanding of Global Supply Chain Operations

Knowledge of customs regulations INCOTERMS and trade compliance

Experience with logistics analytics and cost optimization

Familiarity with warehouse management systems (WMS) and transportation management systems (TMS)

Physical Demands: The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit talk and hear

Required to use hands to finger handle or feel; and reach with hands and arms

Occasionally stand and walk

Occasionally lift up to 50 pounds

Able to move a 500 lbs. pallet of goods w/pallet jack