Desktop Support Engineer L1 RU
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
- Client presence in 190 countries
- 6000 Engineers worldwide
- 200 Enterprise Clients
- Global support network and resources
- Provide first/second level contact and problem resolution for customer issues
- Install upgrade support and troubleshoot Windows OS (XP 7 8.1 10) and Microsoft Office applications
- Perform hardware support: installation maintenance and repairs of desktops laptops printers
- Maintain ticket updates for all reported incidents using helpdesk ticketing systems
- Work with Third Party Vendors to remediate complex AV issues
- Provide basic Mac operating system support for Apple users
- Use diagnostic tools to troubleshoot network connectivity and workstation issues
- Mentor and assist Band 0 technicians while supporting Band 2 Technicians
Requirements
- Bachelors Degree or equivalent in Computer Science or related field
- CompTIA A Microsoft Certified Professional (MCP) or better
- Minimum 18 months of IT experience in Windows Desktop support
- Experience with Windows 7-10 Active Directory GPOs MS Office 365
- Knowledge of mobile device management (IOS/Android)
- Enterprise anti-virus solutions and helpdesk ticketing systems
- Fluent Russian and English (B2 level) required
Benefits
- Competitive salary package
- Career growth opportunities
- Supportive work environment
- Professional development
Required Skills:
Proficient in Windows OS networking (TCP/IP DNS) software deployment and endpoint security with fluent English/Russian
Required Education:
Degree in Computer Science Information Technology Computer Systems
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
