IT SUPPORT ENGINEER L2 RU
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Providing friendly and efficient on-site and remote desktop support to our users at our client site.
- Troubleshooting and resolving issues with hardware software network connectivity and printers.
- Supporting and managing corporate mobile devices (smartphones tablets).
- Assisting with basic network administration tasks using Cisco and HP devices.
- Applying your understanding of core network concepts like TCP/IP DNS and WINS.
- Delivering exceptional first-level application support acting as the first point of contact for IT inquiries.
- Following ITIL best practices to manage document and resolve service requests.
Requirements
- Experience: 1-2 years of hands-on experience in a similar IT support role.
- Tech Skills: A solid foundation in:
- Network devices (Cisco/HP) and topology.
- Desktop and printer support.
- Mobile Device Management (MDM).
- Working within an ITIL framework.
- A strong customer-service mindsetyoure patient empathetic and driven to help.
- Excellent interpersonal and communication skills.
- A proactive and problem-solving attitude.
- Language Skills: Professional proficiency in verbal and written English and Russian.
Benefits
- A competitive salary and a full-time stable employment contract.
- An unparalleled opportunity to build your career while supporting a global client.
- A collaborative and supportive team environment.
- The chance to work with a variety of technologies and develop in-demand IT skills.
- A structured professional environment where your contributions are valued.
- If you are a customer-focused IT professional ready to take the next step in your career we would love to hear from you.
- Please note: The successful candidate will be required to provide their own basic toolkit including a laptop and console cable. A standard background check will be conducted.
- Target Start Date: As soon as possible.
Required Skills:
1 years of experience SCCM expertise hardware troubleshooting fluency in Russian and English
Required Education:
Degree in Computer Science Information Technology Computer Systems
Company Industry
IT Services and IT Consulting
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
