Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:
1. Manages projects by use of MS Project Excel and Visio.
2. Uses Ivanti/LANDesk Hyena Active Directory MaaS360 and other tools.
3. Attends a variety of coordination meetings as required or directed.
4. Follows IS Inventory asset management process through the lifecycle of the device.
5. Responsible for imaging and software installs on end user devices.
6. Provides customer with updates as appropriate.
7. Must maintain goals and measure set forth by the Manager over the evergreen program.
8. Helps creates and update knowledge base articles containing job aids for step-by-step instructions on how to upgrade hardware.
9. Responsible for hardware replacement of devices such as but not limited to PCs laptops printers diagnostic PCs and monitors.
10. Provides configuration and deployment various software applications including but not limited to Microsoft Office (Access Excel Outlook PowerPoint Visio Word) Adobe Creative Cloud (Acrobat Acrobat Pro Captivate In Design Photoshop) Cisco Jabber Cisco WebEx VMware Horizon Client Epic (various applications) SPSS Tableau SAS Skype for Business Internet Explorer Microsoft Edge Google Chrome.
11. Activates cellular service on mobile devices for the following carriers: Verizon ATT Sprint.
12. Troubleshoots issues related to installation/upgrading and configuration of devices related to the evergreen program.
13. Perform data and/or application backup and verification as necessary.
14. Conducts performance and functional testing on PC equipment and software and restores any data and /or applications as necessary. Adjusts configuration options as required for installation.
15. Creates a data backup/archive for devices scheduled to be decommissioned removes all software data files custom applications licensed software etc.
16. Provides appropriate instructions for users of newly installed devices.
17. Verifies final disposition of asset (e.g. lease return scrap return to manufacturer for replacement etc.).
18. Identify and troubleshoot network issues as it relates to end user devices.

II. Position Qualifications:
License/Certification/Education:

Required:
1. Associates degree

Preferred:
1. Bachelors degree.
2. Related certifications such as CompTIA A Microsoft Certified Professional (MCP) in end user computing technologies.

Experience/Skills:

Required:
1. Two (2) years technical customer service experience.
2. Demonstrated technical experience with PC hardware and software support environments.
3. Basic understanding of infrastructure workflow within Networking Telecom Capital Facilities System Administration and Applications.
4. A combination of expertise in desktop operating systems and TCP/IP networking.
5. Solid knowledge base of Microsoft Office suite applications and basic Inter/IntraNet skills.
6. Ability to self-manage.
7. Excellent customer service skills organized and efficient and excellent verbal and written communication skills. Excellent interpersonal skills.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.