Vacancies Quality Support Specialist Coatings
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
Manage customer complaint process from start to finish. Includes investigation reporting monitoring ongoing communication resolution target adjustments data analysis and root cause analysis. As time permits evaluate raw materials (SQA) and support shift supervisor.
Key Responsibilities
To perform this job successfully an individual must be able to perform each essential duty safely satisfactorily and in a timely manner.
Respond promptly and professionally to customer complaints via different communication channels (e.g. phone email virtual visits) while demonstrating empathy and understanding.
Conduct thorough and detailed investigations to identify the root cause of the customer complaint utilizing problem-solving skills to identify appropriate solutions and analyzing all available information/documentation and collaborating with relevant departments as necessary.
Assess complaints received against established quality standards policies and procedures ensuring that all responses align with company values and customer satisfaction goals.
Collaborate closely with cross-functional teams including product development quality control and operations to address customer concerns and implement effective corrective actions.
Develop and execute appropriate resolution plans for each complaint utilizing problem-solving skills to provide fair and effective solutions that meet and/or exceed customer expectations.
Document all customer complaints in a detailed and accurate manner maintaining an organized and up-to-date complaint tracking system. Prepare regular reports summarizing complaint patterns trends and potential areas for improvement.
Provide prompt and professional responses to customer complaints demonstrating empathy understanding and a commitment to problem resolution by taking ownership of customer complaints from initiation to resolution ensuring timely follow-up and effective communication
throughout the process.
Identify recurring customer complaints or emerging issues and communicate them to the relevant teams for proactive resolution.
Analyze complaint data to identify trends and suggest improvements in products processes and customer service to reduce the occurrence of complaints.
Develop and maintain comprehensive knowledge of company products policies and procedures to accurately address customer inquiries and complaints.
Collaborate with the quality team to implement and monitor quality improvement programs providing insights and suggestions based on customer feedback.
Job Requirements
- Bachelors degree in Quality Management Quality Assurance Chemistry Engineering or other science- related field or a combination of a high school diploma and equivalent work experience in a technical environment with a quality focus is preferred.
- Proven experience in customer service or complaint handling roles preferably in a quality-focused environment.
- Excellent written and verbal communication skills with the ability to clearly articulate information empathize with customers and present resolutions effectively.
- Exceptional conflict resolutions problem-solving and analytical skills with the ability to critically evaluate situations identify patterns and propose effective solutions.
- Detail-oriented with exceptional organizational and multitasking skills to handle a high volume of customer complaints efficiently.
- Ability to remain calm composed and customer-focused in high-stress situations demonstrating a genuine desire to assist and resolve customer issues.
- Proficient in using CRM systems (SAP a plus) and Microsoft Office Suite.
- Familiarity with quality assurance principles and practices including root cause analysis and corrective action implementation.
- Knowledge of quality control principles and methodologies.
- Familiarity with industry-specific regulations and quality standards.
- Strong teamwork and collaboration skills with the ability to work effectively with cross-functional teams and stakeholders.
- A passion for delivering exceptional customer experiences and driving continuous improvement in quality standards.
Rewards & Benefits
- Pay $32.25 hourly
- Benefits beginning Day 1
- 401K retirement savings with 6% company match
- Progression (pay for skill) pay plans
- Annual bonus
- Medical insurance with HSA
- Dental Vision Life AD&D benefits
- Generous vacation personal and holiday pay
- Tuition Reimbursement
- Career growth opportunities
- Active Diversity and Inclusion Networks
- Employee referral bonus
Competencies
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID: #LI-SS1
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sik ... View more
