Field Supervisor

Job Title: Field Supervisor (Res/Light Comm)

Reports To: General Manager

Status: Full-time

Category: Service

Location Name: Neal Harris

Location Address: 9040 Cody St Overland Park KS 66214

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Job Summary Supervises technicians and helpers who are installing maintaining and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs assists technicians with unusual or difficult assignments trains and coaches employees ensures that safety rules and practices are followed and conducts quality-control checks on completed work. As needed due to staffing and customer needs performs service maintenance and installation work. Work is performed under the direction of the General Manager.

Key Responsibilities:

Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer

Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service and company products

and services; reinforcing safety rules and practices and current and future goals and objectives.

Assists technicians with major unusual or difficult assignments and/or problems. Conducts qualitycontrol review of assessments of completed work performed to ensure

work is performed in accordance with company practices and processes expected workmanship and efficiency and effectiveness.

Trains employees on technical skills company processes and procedures and safety rules and practices

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Ensures company property vehicles and tools are being used maintained and properly accounted for

Represents the company professionally honestly and ethically in all business matters and activities

Ensures that the company vehicles are properly stocked that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed completes material requisition forms and other related administrative activities.

Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies procedures and processes; safety rules procedures and practices; and the implementation of company initiatives

Serves as a resource to the sales staff on technical issues regarding products and services

Assists the General Manager with administrative tasks and other duties as needed or assigned

As needed to meet customer needs performs service maintenance and installation work

Performs similar/other duties as needed or assigned

Qualifications/Skills:

High school diploma or GED with additional training and 5 plus years experience in HVAC with technical training certification required

Demonstrated basic leadership skills

Demonstrated ability to train others in technical skills and effective customer service

Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Advanced skills in servicing heating air conditioning and ventilation equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment to perform various service projects

Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision

Proficient and able to install a basic duct fitting

Advanced skills in troubleshooting and repairing electronic air cleaners refrigeration systems hot water systems steam boiler systems humidifiers and related equipment with no supervision.

Ability to calculate heat gain and loss on buildings using approved methods

Effective communication skills to communicate with customer and resolve customer issues complaints or concerns

Effective and efficient time-management and organizational skills

Valid drivers license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or

crawl.

Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

What Do We Offer You as a Service Experts Employee Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs including:

Competitive Pay with incentive opportunities

Paid Time Off and Company Holiday Pay

Medical Dental and Vision Insurance programs

401(k) Retirement Savings Plan with company matching contributions

Life Insurance and disability insurance options

Supplemental benefit programs

World Class Training opportunities through our Experts University

Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email