Branch Manager

Join the BrightStar Team as the Branch Manager and Help Others Shine!

Are you an experienced healthcare operations leader who thrives in a fast-paced mission-driven environment BrightStar Care of Greater Waukesha & Lake Country is seeking a Branch Manager to oversee day-to-day operations ensure service excellence and lead a growing organization dedicated to providing high-quality home care throughout Waukesha County Wisconsin.

As the Branch Manager you will manage the agencys financial performance oversee scheduling and service delivery ensure compliance and accreditation handle personnel matters and collaborate closely with our HR Manager and Director of Nursing to ensure seamless operations and exceptional client care.

Branch Manager Benefits

• Annual salary range of $70000 - $85000
• Weekly pay with direct deposit
• Medical Dental Vision and Life Insurance
• 401(k) with Employer Match (Traditional or Roth)
• Paid Time Off (PTO) & Paid Holidays
• Formal week-long BrightStar Operations Training Program
• Supportive mission-driven leadership

Branch Manager Responsibilities

Operational & Financial Leadership

• Establishes financial goals creates budgets and develops business plans to achieve revenue and profitability targets
• Oversees branch financial health including Accounts Receivable (A/R) collections aging management and timely follow-up
• Manages Accounts Payable (A/P) to ensure accurate timely vendor payment and expense control
• Monitors performance metrics on a weekly basis and implements corrective actions to improve efficiency and performance
• Leads daily standup meetings and weekly Level 10 (L10) leadership meetings

Payroll Billing & Administration

• Processes payroll and billing on a weekly basis with accuracy and timeliness using proprietary systems and approved vendor tools
• Ensures proper coding visit verification and documentation prior to billing
• Oversees authorization management including maintaining up-to-date authorizations for all clients and services
• Proactively secures reauthorizations to prevent service interruptions and ensure continuity of care

Scheduling & Service Delivery

• Collaborates with the HR Manager to maintain adequate staffing levels based on client needs
• Schedules staff for new and existing client engagements and fills open shifts as needed to ensure continuity of care
• Oversees service standards and ensures timely follow-through on client requests concerns and escalations

Compliance Accreditation & Contract Management

• Maintains the employee licensing and certification database to ensure full compliance with state and federal requirements
• Ensures all operations meet Joint Commission accreditation standards at the direction of the Director of Nursing
• Interprets and administers national contracts;ensures fulfillment of contract requirements within assigned territories

Personnel Leadership

• Handles personnel issues directly with professionalism and appropriate discretion
• Partners with the HR Manager on employee relations staffing needs performance coaching and corrective action as needed
• Ensures new operational policies procedures and performance expectations are implemented consistently across the team

Customer Experience & Client Relations

• Oversees Schedulers Intake Coordinator Billing Administrator and Sales Representatives to ensure exceptional satisfaction from clients and referral partners
• Ensures service recovery retention strategies and proactive communication are consistently executed.

Branch Manager Requirements

Required

• 3 years of experience managing a healthcare office home care branch home health agency CBRF assisted living or similar regulated environment
• 2 years managing staff scheduling or service delivery operations
• Experience with payroll billing or financial operations
• Strong understanding of compliance
• Proficient in Microsoft Office (Outlook Word Excel PowerPoint)
• Valid drivers license and state-required auto insurance
• Ability to work in-person at our Pewaukee WI office

Preferred

• Associate or Bachelors degree in Business Administration Healthcare Administration or related field
• Experience supervising Caregivers CNAs LPNs RNs or home care field staff
• Experience with major payroll systems like ADP

Candidate must have demonstrated alignment and experience in successfully living theBrightStar Care Core Values:

• Be Open and Honest:Approachable Fun Unflappable Kind Empathetic
• Serve with Passion:Help First Confident Yet Humble For the Greater Good Make a Real Difference
• Do the Right Thing:Honest Ethical Tell the Truth
• Do What You Say:On Time Finish What You Start Accountable Take Responsibility
• Make it Great:Continuous Improvement Exceed Expectations Bring Out the Best in Others Detail Oriented

Equal Opportunity Employer

BrightStar Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race color religion sex age disability marital status familial status sexual orientation pregnancy genetic information gender identity gender expression national origin ancestry citizenship status veteran status and any other legally protected status under federal state or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Accommodation

Applicants requiring accommodations during the application or interview process may email

Job Type: Full-time

Pay: $70000.00 - $85000.00 per year

Benefits:

• Medical Dental Vision and Life Insurance
• 401(k)
• 401(k) matching
• Paid Time Off (PTO)
• Paid Holidays

Schedule:

• 8-hour shift
• Monday through Friday 5 days a week

Experience:

• Previous Home Care Home Health or Healthcare Experience (Preferred)

Ability to Commute:

• Pewaukee WI 53072: Relocate before starting work (Required)

Work Location: In person