Customer Success Enablement Manager (SAP EH&S)

Canton, OH - USA

Yearly Salary: $ 65000 - 75000

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

About 3E:

We are a mission-driven company with the purpose to enable a safer more sustainable world!

3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With over 35 years of experience and 15 locations across North America Europe and Asia 3E helps more than 5000 customers in various sectors to achieve safety sustainability and speed to market.

Are you ready to shape the future Come join us!

About the Role

As a Customer Success Enablement Manager youll step into a newly created role with the unique opportunity to build scalable high-impact learning programs from the ground this role youll own enablement for our Product Stewardship (ERC) product line partnering closely with Product Customer Success Customer Experience and Commercial teams to turn complex concepts into clear engaging training experiences that drive adoption and customer value.

This is a great opportunity for someone who excels at adult learning design thrives in fast-moving environments and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAPs EH&S module or product stewardship workflows is not required it is strongly preferred and would set a candidate up for accelerated success.

This role includes occasional travel (1020%) for customer meetings team collaboration or events.

Your work will make a visible impact reducing friction for customers strengthening internal knowledge and supporting product growth.

If youre ready to build something meaningful and see the results of your work every day wed love to hear from you.

What Youll Do

Strategize & Build Scalable Enablement Programs
Design and lead global onboarding role-based development and continuous learning experiences for our CS and Account Management teams.
Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes.
Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts.
Align enablement with go-to-market strategies product launches and business priorities.

Deliver Engaging Data-Informed Training
Lead internal and external training (live sessions eLearning certifications webinars).
Serve as a customer advocate using training as a tool for adoption and engagement.
Develop reusable assets from real demos automate content workflows and keep learning content fresh accurate and impactful.

Drive Operational Excellence
Track and analyze enablement effectiveness linking training usage to business KPIs like adoption retention and revenue growth.
Use platforms like Salesforce Zendesk and Highspot to monitor content engagement.
Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success.

Champion Innovation
Continuously evolve our 3E Learning Center and Webinar Program using AI automation and customer insights.
Lead collaborative learning forums to share best practices across global teams.

What Makes You a Great Fit

Must-Haves:
5 years in Customer Success Enablement Customer Education or L&D preferably in SaaS or professional services.
Strong understanding of CS and AM workflows with focus on retention and adoption.
Experience designing scalable enablement programs with measurable impact.
Proficiency in LMS platforms SCORM/xAPI and enablement tools (e.g. Salesforce Zendesk Highspot).
Excellent communication facilitation and cross-functional collaboration skills.
Strong analytical mindset you use data to tell stories and improve outcomes.
Open to Travel 10-20%

Nice-to-Haves:
Familiarity with SAPs EH&S module or product stewardship workflows.
Experience with AI-driven learning or digital adoption platforms.
Knowledge of 3E or similar compliance/product stewardship tools.
Comfort designing content for global multilingual audiences.

Youll Thrive Here If You:
Love building from scratch and improving what exists.
Enjoy collaborating across functions to solve real customer problems.
Thrive in a high-growth environment that blends startup energy with operational scale.
Are driven by results resilient in ambiguity and excited to see your work directly impact customers.

Pay Transparency:

The anticipated base salary range for this position is $65000-$75000 per year plus the opportunity to earn final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health dental and vision insurance

Life insurance and disability coverage

Generous PTO accrual and paid parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email to emailprotected

Visit us at us at and Candidate Privacy Notice

Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

About 3E:We are a mission-driven company with the purpose to enable a safer more sustainable world! 3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With o...