Customer Success Enablement Manager

Job Location:

Canton, OH - USA

Monthly Salary: USD 65000 - 75000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 customers globally.

With more than 35 years of experience and 15 locations across North America Europe and Asia we are connecting our customers to a new class of expert-led AI solutions specifically designed to accelerate future product compliance with trust speed and domain authority.

Are you ready to help shape the future Join us!

What Youll Do

Analyze product usage engagement and renewal signals to identify adoption risks growth opportunities and priority accounts
Translate data into clear guidance for CSMs so they know where to focus which actions to take and how to support customer outcomes
Partner cross-functionally to design scalable motions such as adoption campaigns feature rollouts and at-risk outreach workflows
Help build and refine the logic behind customer success workflows including signals that trigger risk mitigation or growth conversations
Turn complex usage data into practical easy-to-understand direction for customer-facing teams
Ensure customer learning materials enablement assets and playbooks stay aligned with launches positioning and roadmap changes
Support post-launch feedback loops by sharing adoption performance friction points and customer insights with internal stakeholders
Define and track KPIs tied to adoption engagement and CSM effectiveness
Contribute to a globally scalable enablement approach that can work across regions languages and levels of market maturity

What Makes You a Great Fit

5 years of experience in Customer Success Customer Success Operations Revenue Operations Go-to-Market Enablement Business Analytics or a related role
Experience in a SaaS or subscription-based environment
Strong analytical and critical thinking skills with the ability to interpret usage and business data and turn it into action
Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
Ability to communicate clearly with both frontline teams and senior leadership
Experience creating or improving workflows playbooks or operational processes that support customer adoption and growth
Working knowledge of customer lifecycle renewals expansion and product adoption concepts
Comfort operating in ambiguity and helping shape a role that is evolving

Preferred experience

Experience in Customer Success leadership Customer Success strategy Revenue Operations or a similar strategic support role
Familiarity with tools and workflows that support scaled outreach customer insights and team productivity
Experience using product usage data CRM data and engagement signals to guide customer actions
Exposure to customer education in-app guidance or enablement content strategy
Experience working across global teams and building programs that scale across regions

Our US Benefits Include:

- Health dental and vision insurance

- Life insurance and disability coverage

- Open PTO and parental leave

- 401(k) plan with company matching

- Employee assistance program

- Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama Arizona California (excluding Los Angeles) Colorado (excluding Denver) Connecticut Delaware District of Columbia Florida Georgia Illinois (excluding Chicago) Indiana Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nevada New Jersey New York (excluding New York City) North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email to emailprotected

Visit us at us at and Candidate Privacy Notice

Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 custo...