About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 customers globally.
With more than 35 years of experience and 15 locations across North America Europe and Asia we are connecting our customers to a new class of expert-led AI solutions specifically designed to accelerate future product compliance with trust speed and domain authority.
Are you ready to help shape the future Join us!
At 3E we help customers unlock more value from the products they rely on every day. We are looking for a Customer Success Enablement Manager to turn customer usage insights commercial priorities and product signals into focused action for our Customer Success team.
This is not a traditional book-of-business Customer Success role and it is not a pure training role. It is a strategic enablement role designed to improve how Customer Success operates at scale. You will help shape where Customer Success Managers focus which accounts and products need attention and what actions are most likely to improve adoption retention and growth.
Youll thrive in this role if you enjoy seeing patterns in data and connecting them to business priorities building structure in fast-changing environments helping customer-facing teams work smarter and more effectively balancing strategy and execution and influencing outcomes without direct authority.
Working closely with Customer Success Product Go-to-Market Sales and Account Management teams youll ensure CSMs have the right signals workflows playbooks and learning materials to drive measurable customer value.
This role includes occasional travel (1020%) for customer meetings team collaboration or events.
What Youll Do
- Analyze product usage engagement and renewal signals to identify adoption risks growth opportunities and priority accounts
- Translate data into clear guidance for CSMs so they know where to focus which actions to take and how to support customer outcomes
- Partner cross-functionally to design scalable motions such as adoption campaigns feature rollouts and at-risk outreach workflows
- Help build and refine the logic behind customer success workflows including signals that trigger risk mitigation or growth conversations
- Turn complex usage data into practical easy-to-understand direction for customer-facing teams
- Ensure customer learning materials enablement assets and playbooks stay aligned with launches positioning and roadmap changes
- Support post-launch feedback loops by sharing adoption performance friction points and customer insights with internal stakeholders
- Define and track KPIs tied to adoption engagement and CSM effectiveness
- Contribute to a globally scalable enablement approach that can work across regions languages and levels of market maturity
What Makes You a Great Fit
- 5 years of experience in Customer Success Customer Success Operations Revenue Operations Go-to-Market Enablement Business Analytics or a related role
- Experience in a SaaS or subscription-based environment
- Strong analytical and critical thinking skills with the ability to interpret usage and business data and turn it into action
- Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
- Ability to communicate clearly with both frontline teams and senior leadership
- Experience creating or improving workflows playbooks or operational processes that support customer adoption and growth
- Working knowledge of customer lifecycle renewals expansion and product adoption concepts
- Comfort operating in ambiguity and helping shape a role that is evolving
Preferred experience
- Experience in Customer Success leadership Customer Success strategy Revenue Operations or a similar strategic support role
- Familiarity with tools and workflows that support scaled outreach customer insights and team productivity
- Experience using product usage data CRM data and engagement signals to guide customer actions
- Exposure to customer education in-app guidance or enablement content strategy
- Experience working across global teams and building programs that scale across regions
Pay Transparency:
The estimated On-Target Earnings (OTE base salary variable) for this role is $75000 -$90000. The final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
- Health dental and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama Arizona California (excluding Los Angeles) Colorado (excluding Denver) Connecticut Delaware District of Columbia Florida Georgia Illinois (excluding Chicago) Indiana Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nevada New Jersey New York (excluding New York City) North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia and Washington.
Disclosures:
Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 custo...
About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 customers globally.
With more than 35 years of experience and 15 locations across North America Europe and Asia we are connecting our customers to a new class of expert-led AI solutions specifically designed to accelerate future product compliance with trust speed and domain authority.
Are you ready to help shape the future Join us!
At 3E we help customers unlock more value from the products they rely on every day. We are looking for a Customer Success Enablement Manager to turn customer usage insights commercial priorities and product signals into focused action for our Customer Success team.
This is not a traditional book-of-business Customer Success role and it is not a pure training role. It is a strategic enablement role designed to improve how Customer Success operates at scale. You will help shape where Customer Success Managers focus which accounts and products need attention and what actions are most likely to improve adoption retention and growth.
Youll thrive in this role if you enjoy seeing patterns in data and connecting them to business priorities building structure in fast-changing environments helping customer-facing teams work smarter and more effectively balancing strategy and execution and influencing outcomes without direct authority.
Working closely with Customer Success Product Go-to-Market Sales and Account Management teams youll ensure CSMs have the right signals workflows playbooks and learning materials to drive measurable customer value.
This role includes occasional travel (1020%) for customer meetings team collaboration or events.
What Youll Do
- Analyze product usage engagement and renewal signals to identify adoption risks growth opportunities and priority accounts
- Translate data into clear guidance for CSMs so they know where to focus which actions to take and how to support customer outcomes
- Partner cross-functionally to design scalable motions such as adoption campaigns feature rollouts and at-risk outreach workflows
- Help build and refine the logic behind customer success workflows including signals that trigger risk mitigation or growth conversations
- Turn complex usage data into practical easy-to-understand direction for customer-facing teams
- Ensure customer learning materials enablement assets and playbooks stay aligned with launches positioning and roadmap changes
- Support post-launch feedback loops by sharing adoption performance friction points and customer insights with internal stakeholders
- Define and track KPIs tied to adoption engagement and CSM effectiveness
- Contribute to a globally scalable enablement approach that can work across regions languages and levels of market maturity
What Makes You a Great Fit
- 5 years of experience in Customer Success Customer Success Operations Revenue Operations Go-to-Market Enablement Business Analytics or a related role
- Experience in a SaaS or subscription-based environment
- Strong analytical and critical thinking skills with the ability to interpret usage and business data and turn it into action
- Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
- Ability to communicate clearly with both frontline teams and senior leadership
- Experience creating or improving workflows playbooks or operational processes that support customer adoption and growth
- Working knowledge of customer lifecycle renewals expansion and product adoption concepts
- Comfort operating in ambiguity and helping shape a role that is evolving
Preferred experience
- Experience in Customer Success leadership Customer Success strategy Revenue Operations or a similar strategic support role
- Familiarity with tools and workflows that support scaled outreach customer insights and team productivity
- Experience using product usage data CRM data and engagement signals to guide customer actions
- Exposure to customer education in-app guidance or enablement content strategy
- Experience working across global teams and building programs that scale across regions
Pay Transparency:
The estimated On-Target Earnings (OTE base salary variable) for this role is $75000 -$90000. The final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
- Health dental and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama Arizona California (excluding Los Angeles) Colorado (excluding Denver) Connecticut Delaware District of Columbia Florida Georgia Illinois (excluding Chicago) Indiana Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nevada New Jersey New York (excluding New York City) North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia and Washington.
Disclosures:
Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
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Job Location:
Monthly Salary:
USD 65000 - 75000
Posted on:
2 days ago
Vacancies:
1 Vacancy
