Supported Housing Agency Officer

Cardiff - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What is great about the role

As a Supported Housing Agency Officer at Pobl youll step into a role that makes a direct and positive impact on peoples lives. This is a 3 month internal opportunity ideal for someone who enjoys variety cares about excellent customer service and can confidently pick things up quickly.

Youll work closely with specialist support partners help maintain high-quality housing management services and contribute to shaping the future of supported housing across Wales. Every day brings a mix of people-focused work data problem-solving and collaborationkeeping the role engaging and purposeful.

Where does the role fit in

This role sits within Pobls Supported Housing team. Youll be the main point of contact for the specialist support partners we work with and support the Supported Housing Manager with contract oversight performance monitoring compliance checks and ensuring services delivered on our behalf meet our standards. You will also help us stay aware of policy and legislative changes so we can manage any risks and opportunities effectively.

What skills and experience do you need

Because this is a short-term fast-paced internal role were looking for someone who can confidently step in and get up to speed quickly. Youll already have experience in housing. Ideally within supported housing tenancy or estate management and be comfortable working with contracts compliance and policy. Strong communication skills are essential as youll be building relationships with partners and explaining complex information in a clear and supportive way. You should be organised analytical able to manage competing priorities and committed to delivering inclusive high-quality services. A full UK driving licence IT confidence and the ability to work independently are all important for success in this role.

What are the pay and benefits

Time off and Flexibility

Base location: Newport Cardiff or Swansea with regular travel across South Wales and surrounding Local Authorities. Meetings may take place at any of our offices in these locations
Working days are predominately Monday to Friday.
26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Maternity & Adoption Leave: 20 weeks
Paternity Leave: 3 weeks

Money and Pensions

The exact salary is 32351 for a 37 hours Fixed term 3 month position
45p per mile for mileage allowance
Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%.OrDefined Benefit (DB) 1/80^thof final salary for every year of service.
The successful candidate will need a basic DBS check in place which we pay for.
3 x Life Cover linked to pension membership
Saving scheme with competitive interest rate
Give As You Earn scheme for tax efficient charity donations
From 1^stApril 2026 theoptionto be either weekly or monthly paid.

Your Wellbeing

Sick Payrising with length of service up to 6 months full pay after 4 years.
Eyecare: Up to 100 reimbursement towards eye tests and glasses.
Free counselling coaching wellbeing team and OH service to all colleagues
Annual Health Check
Health Cash Plan

Getting Around

Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
Cycle to Work Scheme

Your Development

Continuous professional training and development
Leadership development programmes
Professional memberships needed for your role are reimbursed
Career coaching
Support with funding and time for qualifications

Perks & Recognition

Long Service Awards
Blue Light Card Eligibility giving discounts at 15000 brands.
Colleague Discount platform.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up-to-date CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.

Were excited to progress this role quickly. Applications close 7th Dec at 2355 shortlisting and invites on 8th Dec with interviews on 11th Dec at our Cardiff office. Interviews will be competency based.

For an informal chat about the role please reach out to

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or

Required Experience:

Unclear Seniority

What is great about the roleAs a Supported Housing Agency Officer at Pobl youll step into a role that makes a direct and positive impact on peoples lives. This is a 3 month internal opportunity ideal for someone who enjoys variety cares about excellent customer service and can confidently pick thing...