GBS Consulting Director

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Your Opportunity

PwCs Consulting Advisory unites 125000 consultants with expertise in industry strategy talent analytics and technology across 130 countries. We deliver tailored data-driven solutions that help clients achieve strategic goals drive organisational transformation and improve structures workforce technology and operations for lasting impact. With the rise of Generative and Agentic AI PwC leads in helping organisations unlock new opportunities in Global Business Services delivering complex GBS programmes across industries.

We are recruiting for a Director focused on GBS the delivery of GBS Transformation programmes development of our GBS Agentic capabilities and pursuit of GBS business development opportunities. You will have a breadth of experience in a number of the following areas: GBS Strategy GBS Operating Model GBS Service Delivery Model Shared Services Outsourcing GBS Processes and Policies GBS Technology experience of working with a wide range of people in a commercial environment and a working knowledge of a wide range of GBS issues and trends.

Role and Responsibilities

• Provide strategic leadership and oversight for a diverse portfolio of Global Business Services (GBS) and Shared Service Centre (SSC) client engagements serving as a trusted advisor to Managing Directors and Partners and directly influencing engagement outcomes and firm growth.

• Lead the design assessment and optimisation of GBS operating models across corporate and public sector clients and functions such as HR Finance Procurement IT and beyond focusing on service delivery models and governance frameworks.

• Oversee and sponsor complex large-scale end-to-end GBS transformation programmes ensuring alignment of process redesign organisation structure technology enablement and vendor ecosystems to deliver sustainable client value and competitive advantage.

• Own the financial management of GBS client programmes driving budget planning cost optimisation and value realisation.

• Architect and execute high-impact strategies to solve complex operational and technological challenges in GBS partnering closely with C-suite and senior client leaders to communicate compelling business cases and drive enterprise-wide transformation.

• Forge and sustain executive-level partnerships with programme directors GBS leaders and C-suite stakeholders to co-create robust business cases comprehensive assessments and deliver option modelling informing critical strategic decisions that deliver meaningful change.

• Lead targeted business development efforts by identifying and cultivating new GBS growth opportunities crafting compelling proposals and actively contributing to PwCs revenue expansion and market leadership within current and prospective clients.

• Champion collaboration across PwCs ecosystem including Agentic partners and internal teams to co-develop and deploy cutting-edge Agentic and automation solutions that significantly enhance GBS service delivery and unlock new client value streams.

• Partner strategically with PwCs risk legal and compliance functions to uphold rigorous standards in contracting and delivery of GBS programmes proactively managing risk and ensuring adherence to governance and regulatory requirements.

• Inspire develop and lead high-performing multidisciplinary teams across GBS domains fostering a culture of excellence risk awareness and strict adherence to PwCs global methodologies and quality standards.

Who You Are

• Established GBS leader with a track record of success at Director level or equivalent possessing deep consulting expertise delivering enterprise-wide GBS and Shared Services transformations across diverse industries including corporate and government sectors.

• Proven ability to lead complex multinational client engagements and diverse teams in the execution of operational and technology-enabled GBS solutions spanning process redesign organisational transitions and ongoing optimisation.

• Recognised subject matter expert in GBS strategy formulation operating model innovation outsourcing advisory business case development option modelling and guiding large-scale deployments of Agentic and automation technologies.

• Demonstrated success partnering at the executive level with programme directors GBS leadership and C-suite sponsors to translate technical solutions into business value govern budgets mitigate risks and lead through complex organisational dynamics.

• Thought leader passionate about leveraging emerging digital technologies AI and automation to drive transformative improvements in GBS capabilities and sustainably enhance client outcomes.

• Commercially savvy professional with robust financial acumen risk management proficiency compliance discipline and contract governance expertise within large-scale complex GBS programmes.

• Trusted strategic advisor and compelling communicator adept at influencing and building credible lasting relationships across all organisational tiers including senior executives board members and external ecosystem partners.

Why PwC Joining PwC means becoming part of a truly global team that values innovation leadership and quality in everything we do. Youll have access to cutting-edge tools and development opportunities to grow your expertise and advance your career in one of the worlds leading HR transformation practices.

Ready to help organisations transform their business and build the future of GBS

Join us and make an impact that matters

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date