Human Resource Director
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Job Summary
The Crew Relations Director UK is a varied and rewarding role requiring resilience adaptability and a strong people focus. This role will be the first point of contact for all HR matters leading and managing the HR function to support Raising Canes brand launch and expansion into the UK. You will ensure that all HR activities are delivered efficiently compliantly and in line with Company values while supporting Restaurant leaders with practical hands-on people solutions.
This role is both strategic and operational requiring strong knowledge of UK employment law and proven experience supporting hourly-paid shift-based teams across multiple sites. You will act as a trusted advisor to Restaurant leadership ensuring consistent application of HR policies while balancing operational realities. This includes leading HR processes across onboarding/offboarding employment contracts general compliance training investigations discipline terminations health & safety background checks payroll pension scheme administration leave management accommodations record retention and day-in-day-out HR matters.
Your Impact and Responsibilities:
- General:
- Provide HR support to all Restaurants and Business Unit Teams in a fast-paced environment
- Ensure Company Restaurant activities and operations are aligned to Raising Canes Vision Mission Core Values & Non-Negotiables
- Responsible for leadership and day-to-day management of London Restaurant Support Office and collaboration with US Restaurant Support Offices
- HR Operations & Compliance:
- Ensure compliance with UK employment legislation ACAS guidance Equality Act data protection health and safety National Minimum Wage working time and right-to-work requirements
- Maintain review and update employment contracts handbooks policies procedures and SOPs tailored to Restaurant operations
- Lead Crew Relations matters including disciplinaries grievances performance management attendance conduct issues and investigations
- Advise on personnel management for the UK including compensation performance reviews expense management terminations and PTO review and approvals
- Promptly review and investigate complaints from Crew and ensure the appropriate action is taken
- Oversee onboarding and offboarding processes ensuring a smooth and compliant Crewmember experience
- Conduct exit interviews and Crew reviews identifying trends and risk areas
- Monitor and manage absence turnover overtime and workforce costs
- Provide regular HR metrics and insights on headcount turnover engagement Crew Relations cases and compliance
- Ensure appropriate record retention requirements are met for Crew documents
- Payroll Reward & Workforce Management:
- Act as HR lead for payroll ensuring accurate processing of starters leaves hours overtime statutory payments and holiday pay
- Work closely with Finance and payroll providers to ensure compliance and timely sign-off
- Support pay reviews bonus or incentive schemes and recognition initiatives suitable for a frontline workforce
- Background Checks Training & Development
- Oversee background checks and pre-employment screening
- Support induction training and development programs for Restaurant Crew and Managers
- Coach Managers on Crew leadership performance management and Crew Relations best practices
- Benefits & Health/Safety
- Oversee and advise on pension scheme administration
- Manage leaves (medical or otherwise)
- Analyze and manage potential accommodations for disabled Crew
- Monitor and ensure proper workplace Health & Safety protocols are in place
Qualifications :
- Minimum 10 years experience in an HR role with at least 3 years in a higher-level management or leadership position with strong working knowledge of UK employment law and employee relations
- Desired to have CIPD qualification (Associate or Chartered) or equivalent experience
- Proven experience supporting frontline hourly-paid shift-based employees in hospitality retail or similar environments
- Experience working with payroll providers and managing complex working hours
- Confident advising managers under pressure and making sound compliant decisions
- Willingness to take on new and/or additional responsibilities as dictated by business need including those not traditionally overseen by HR
- Ability to lead motivate and empower Canes office and above-restaurant leadership to higher levels of performance
- Team oriented collaborative & culturally aligned (Work Hard & Have Fun!)
- Problem solver analytical detailed & process oriented
- Self-starter organized and able to manage multiple priorities (project management)
- Excellent interpersonal & communication skills
- Ability to establish goals and convert plans into action
- Data-driven and Results oriented
- Microsoft proficient: Excel PowerPoint and Word
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fmla
- ATS
- Paychex
- Microsoft Outlook
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
About Company
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office ( ... View more
