Senior Business Specialist with Italian

Wrocław - Poland

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Business Specialist with Italian

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.

We are looking for excellent communicators and business advisors. If you are keen on constantly adding value and boosting business growth this role is perfect for you.

The opportunity

We are looking for a Senior Business Specialist with financial and/or customer experience who will play a key role to advise and support our internal client serving teams in Italy. This role offers the possibility of using Italian and English language skills on a daily basis while provide high-quality advice to our internal customers in terms of financial metrics system usage and process navigation. If you are flexible and ready to adapt to challenges of a constantly changing environment there is no better place for you to be and grow.

Your key responsibilities

On a daily basis our Senior Business Specialist have following tasks:

Work with finance teams to reach out to client servers and assist with their financial challenges
Prepare and facilitate training for client serving teams on the use of software and financial topics
Provide virtual support to our client serving teams via phone email and chat
Ensure that the needed responses are provided in a quick manner or escalated when essential
Share best practices and provide support to other teams and team members across borders and service lines
Stay up to date with latest policies processes and tools
Stay connected with the business and functional experts
Build up competence and strive for knowledge

As a new recruit you will undergo our onboarding program which includes:

EYs business in the designated region
30 days of intensive system and finance training program
Group training and work shadowing with peers

Skills and attributes for success

Strong communication and teaming
Excellent listening and asking the right questions
Problem solving attitude and analytical skills
Ability to view issues through the clients perspectives

To qualify for the role you must have

Very good Italian and good English literacy
Professional approach demonstrating tact and diplomacy
Strong communication and teaming
Excellent listening and ability to ask the right questions
Problem solving and analytical skills

Ideally you should also have

Ability to prioritize workload and deliver outputs within strict deadlines
Excel / Power BI literacy

What we look for

We are interested in hiring a professional in finance and/or customer service area (at least 1 year of experience) who is accustomed in Shared Service Business Centres/BPO. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance - you need to be a fantastic team player

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

In compliance with the requirements of the Whistleblower Protection Act our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

Required Experience:

Senior IC

Senior Business Specialist with ItalianLocation: Wrocław - 2 days in office / 3 days remoteLet us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.We are looking for excellent communicators and business advisors. If you are keen on...