UXUI Lead

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

We are seeking an exceptional Director of Experience Strategy & Design to operate at the intersection of business experience design and product alignment for our global consulting organization across the EMEA/APAC region. Reporting to the Global Group Director this senior leadership role will shape designs strategic impact across diverse markets while serving as a key member of our global Center of Excellence (CoE) team. You will drive clarity around complex multi-cultural client needs and lead a distributed team that translates ideas into elegant user-centered solutions.

What will your job look like

The Director will define and execute how user experience drives business value across EMEA/APACs complex regulatory and cultural landscape serving as the strategic bridge between multinational client objectives and design excellence. As part of our Center of Excellence you will establish best practices standardize methodologies and share learnings that elevate our global design capability. You will lead the transformation of intricate business challenges into compelling user experiences while building a world-class culturally-aware design organization that delivers measurable outcomes for Global 500 clients across multiple jurisdictions.

Key Responsibilities
Strategic Design Leadership
Guide design strategy platform architecture and experience priorities across major product tracks spanning multiple EMEA markets
Define and execute UX strategy for the EMEA region balancing global consistency with local market requirements including GDPR accessibility standards and cultural preferences
Partner closely with regional business leaders to define vision differentiate offerings and align CX strategy to measurable outcomes across diverse regulatory environments
Drive adoption of inclusive culturally-sensitive design principles throughout multinational client organizations
Center of Excellence (CoE) Contributions
Serve as a core member of the global Center of Excellence team collaborating with CoE team to establish unified design standards and best practices
Contribute to the development and evolution of global design frameworks methodologies and quality benchmarks
Share EMEA market insights case studies and learnings with global leadership to inform worldwide strategy
Participate in cross-regional initiatives to drive innovation knowledge sharing and capability building across the organization
Champion consistency in design delivery while advocating for regional nuances and requirements
Client Engagement & Delivery Excellence
Serve as the senior stakeholder liaison translating business and go-to-market goals into actionable design plans
Lead client presentations pitches and workshopsdemonstrating thought leadership and elevating brand trust
Own delivery oversight across large engagements including scoping estimating and reviewing team performance
Drive engagement outcomes from pre-sales through delivery ensuring consistent quality and business impact
Team Development & Organizational Growth
Shape resourcing and team structure working with recruiters and peers to hire mentor and elevate design talent
Build and lead a growing design team of 10 UX professionals across design and research
Create career development pathways and foster a culture of innovation and continuous learning
Establish thought leadership through speaking engagements publications and industry events
Business Growth & Strategy
Identify and pursue new business opportunities within existing and prospective enterprise client accounts
Collaborate with sales teams to develop compelling UX-led proposals and solutions
Drive business case modeling and outcome-focused delivery aligned with client OKRs
Build strategic partnerships with technology vendors and establish market presence

All you need is...

Required Qualifications
Experience & Background
10 years in experience strategy CX/UX leadership or digital product design
5 years in senior leadership roles with proven track record leading small to medium design teams
Strong background in consulting client services and enterprise platform development
Deep understanding of EMEA/APAC market dynamics and cultural nuances affecting user behavior
Technical & Strategic Skills
Expert knowledge of design strategy user research methodologies and product alignment
Proficiency in design and collaboration tools including Figma Miro Salesforce and Jira
Experience with business case modeling OKRs and outcome-focused delivery methodologies
Strong understanding of platform architecture and complex B2B/B2C system design
Leadership & Communication
Exceptional communication and business alignment skillsable to simplify complex ideas for multiple audiences
Demonstrated success building and scaling design organizations in consulting environments
Cultural sensitivity and ability to work effectively across diverse global teams
Strong business acumen with understanding of consulting economics and client relationship management
Bonus Qualifications
Consulting pedigree from firms like Accenture BCG Digital Ventures McKinsey or similar
Experience with telecom SaaS or complex enterprise platform environments
Published thought leadership in UX digital transformation or business strategy
Fluency in multiple languages beyond English

Why you will love this job:

Competitive compensation package including performance bonuses and equity participation
Comprehensive benefits including health insurance and retirement planning
Flexible hybrid working arrangements
Access to global learning platforms industry conferences and thought leadership opportunities
Opportunity to help shape the future of experience design for our global consulting organization