Senior System Engineer Level 2 & Level 3 Support (HFX)

Zürich - Switzerland

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Founded in 2019 Ekkiden is an international consulting group fostering an ecosystem of passionate and committed consultants who lead organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability sectors. We work with major accounts and SMEs across France Switzerland Spain and Germany.

The role:

We are seeking an experienced engineer to strengthen adynamic Level 2 support team (4 people) for one of our clients in Zurich.
This is ahands-on high-responsibility 100% on-site roleideal for someone who enjoys solving complex problems optimizing systems and ensuring flawless end-user experience.

You will be the technical reference forMicrosoft environments VMware/Omnissa VDI platforms endpoint security monitoring and automation.

Responsibilities:

Infrastructure & Workstation Management

Handle incidents and requests escalated to Level 2 & 3.
Assist and coordinate Level 1 support for issues related to Outlook Exchange Teams and other Microsoft services.
Administer and support theOmnissa platform(formerly VMware EUC: Horizon Workspace ONE UEM) forVDI/DaaS and endpoint environments.
Manage and optimize theMicrosoft stack(Windows 10/11 Intune/SCCM Entra ID Teams).
Ensure thestability compliance and securityof workstations and mobile devices.

Monitoring Performance & Optimization

Administer on-premise monitoring tools for infrastructure health and capacity.
Implement and operateuser experience monitoring tools(ControlUp or equivalent).
Diagnose and optimize infrastructure paths to improve performance and stability.
Deploy automated benchmarks and integrate them into the monitoring layer.

Identity Security & Deployment

Configure and administerEntra ID (Azure AD)and access policies.
AdministerMicrosoft Teamsto ensure secure and reliable collaboration.
Define and executeapplication OS and patch deployment strategies.
Applysecurity and compliance best practiceson endpoints.

Automation Testing & DevOps

Develop and maintainPowerShell scriptsfor automation and optimization.
Contribute toCI/CD pipelinesusing GitHub for infrastructure automation.
Knowledge ofTerraform(or equivalent IaC tool) is a plus.
Apply testing and validation practices to ensure deployment quality.

Service Management & Documentation

UseServiceDesk (ITSM)for incident change and problem management.
Participate incmdm/MDM administrationfor endpoint and mobile security.
Write clear documentation:runbooks technical guides and proceduresfor L1/L2 teams.
Ensureknowledge sharingand effective communication between teams.

What were looking for:

Technical Skills

Strong expertise inMicrosoft technologiesandendpoint management(Intune/SCCM Windows Teams Entra ID Exchange Outlook).
Hands-on experience with theVMware/Omnissa EUC suite(Horizon Workspace ONE UEM).
Solid experience inmonitoring troubleshooting and performance optimization(ControlUp or equivalent).
Ability to deploy and integrateperformance benchmarksinto monitoring workflows.
Excellent command ofPowerShellfor automation and optimization.
Good knowledge ofCI/CD environmentsand GitHub; Terraform is a plus.
Familiarity withITSM tools (ServiceDesk)andMDM/cmdmsolutions.

Professional Experience

Minimum15 years of experience.
Proven experience inL2 or L3 infrastructure supportwithin on-premise environments.

Languages

English: Fluent.
French or German: A strong asset.

Required Experience:

Senior IC