Thrift Store Assistant Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Assistant Manager supports the daily operations of the Port Elgin Thrift Store to ensure a positive customer experience efficient workflow and achievement of sales and donation goals. This role helps with the supervision of employees and volunteers on the day-to-day operations of the Thrift Store and maintains organized and appealing sales floors and ensures that donations are processed priced and stocked in a timely manner.

Accountabilities:

Operations

• Assist the Thrift Store Manager with directing all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Participate in maintaining and creating an attractive environment for customers including planning store layout to attract customers planning attractive window and merchandise displays deciding on in-store promotions and auctions ensuring attractiveness of store through Tidy Maintenance
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns suggestions and complaints and discussing with the Thrift Store Manager as needed.
• Assist the Thrift Store Manager in ensuring appropriate inventory levels based on spot checks of the store and may review weekly sales records
• Maintain control of inventory by ensuring store donations are retrieved sorted and priced appropriately and protect store from inventory shrinkage by close visual monitoring
• Ensure donations are unloaded merchandise is appropriately sorted and tagged shelves are well stocked and transactions at the cash register are completed.
• Ensure in-store safety for staff and customers (i.e. snow removal clear fire exits no obstacles inside/outside store cleans spills immediately ensures property is always secured).
• Communicate regularly with the Thrift Store Manager to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed

Team Management

• Participate in the hiring orientating training evaluating recognizing and supervising of staff and volunteers conforming with local Divisional and Territorial standards.
• Assist the Thrift Store Manager in monitoring employee and volunteer performance and report any concerns/questions to the Manager.
• Assist in the preparation posting and maintaining of staff and volunteer schedules in accordance with operational requirements ensuring adequate coverage.

Communications

• Inform the Thrift Store Manager of all customer complaints comments and concerns regarding customer service prices merchandise etc.

Health & Safety

• Responsible for abiding by The Salvation Armys Health & Safety Policies and Procedures and work in compliance with the Ontario Health & Safety Act and Regulations use personal prescribed safety equipment and clothing as directed by the employer report workplace hazards dangers injuries or illness work in a manner as required by the employer and report workplace injuries or illness.
• Adherence to all health and safety standards.
• Ensure all employees and volunteers comply with all safety procedures as outlined in Health and Safety policies and procedures.
• Contribute to the safety of staff and customers (e.g. snow removal clear fire exits cleans spillage; no obstacles inside/outside the store).

• Maintain an attractive organized appearance of the store tidy up and restock shelves clean sweep dust and mop as necessary; on a rotational basis clean the lunchroom washroom and other common areas.

Perform other related duties as required.

Working Conditions:

• This is a regular full-time position based upon 35 hours per week.
• Work schedule will vary from week to week and will include weekdays and/or Saturdays.
• The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility.
• Flexibility in scheduling is required.
• Ability to stand for long periods with frequent twisting bending crouching and reaching is required.
• Ability to lift/move up to 40 pounds on a regular basis.

Normal Hours of Work: as per operational requirements generally regular business hours are Monday to Saturday 9:00 a.m. 5:15 p.m. and a 1-hour unpaid meal break will be provided where applicable. The hours of work and hours of operation are subject to review as required.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

Education Qualifications and Certifications:

• Completion of Secondary School.

Experience and Knowledge Requirements:

• Have a minimum of one (1) year of prior related retail store experience specifically secondhand merchandise preferred.
• Cash handling experience is required.
• Knowledge and experience using a cash register debit machine and/or credit card processing is a definite asset.
• Basic math skills required to calculate discounts and percentages as well as reading skills.
• Brand awareness would be a definite asset.

Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Attention to detail problem solving and analytical skills.
• Represent The Salvation Army in a professional positive and engaging manner.
• Self-motivated and disciplined.
• Strong written and verbal communication skills.
• Excellent interpersonal motivational organizational and customer service skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to participate as an active and responsible team member and work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
• Treat the property of The Salvation Army with due care and caution.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
• Comply with all Salvation Army policies procedures and associated legislation.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.