Business Development Manager
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Job Location:
Levelland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: BDC Manager (Business Development Center Manager)
Department: Sales & Service
Location: Smith Auto Family - Levelland TX
Job Type: Full-time On-site
Position Summary
The BDC Manager leads our Business Development Center overseeing the team that handles inbound/outbound calls internet leads and appointment setting for both sales and service. This role is responsible for driving lead conversion appointment show rates and delivering a consistent professional customer experience across all communication channels.
Key Responsibilities
Team Leadership & Coaching
Lead train and develop BDC representatives for both sales and service.
Monitor calls emails and texts; provide regular coaching and performance feedback.
Run daily huddles and weekly one-on-ones to review results and expectations.
Lead & Appointment Management
Ensure fast professional responses to internet phone and text leads.
Manage daily appointment goals for sales and service; drive higher show and conversion rates.
Oversee follow-up processes for new leads unsold prospects no-shows and past customers.
Process CRM & Reporting
Maintain clean accurate CRM records (notes tasks dispositions lead sources).
Track and report on key metrics: contacts appointments set shows and sold/ROs.
Work closely with Sales Service and Marketing to improve lead quality and processes.
Customer Experience
Ensure consistent phone etiquette and messaging that reflects our brand.
Handle escalated customer concerns from the BDC when needed.
Support reputation management efforts by encouraging reviews and feedback.
Qualifications
Required
2 years in automotive BDC sales service or call center environment.
1 year in a leadership team lead or trainer role (formal or informal).
Strong communication skills (phone email text) and professional demeanor.
Comfortable using CRM software and basic reporting tools (Excel/Google Sheets).
Highly organized detail-oriented and able to manage multiple priorities.
Preferred
Automotive dealership experience (sales service or BDC).
Experience with VinSolutions or similar CRM platform.
Bilingual English/Spanish is a plus.
What We Offer
Competitive pay with performance-based incentives.
Health and retirement benefits (if applicable).
Clear growth path into higher leadership roles within the dealership group.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Marketing
- Cold Calling
- Account Management
- Territory Management
- Salesforce
- Affiliate Marketing
- CRM Software
- negotiation
- Lead Generation
About Company
Are you searching for a fulfilling career where you're not just a number but a valued member of a close-knit team? Look no further! We are a thriving family-own...
