We are looking for a motivated and detail-oriented Customer Service Representative to join our growing team. This role plays a key part in ensuring a seamless and positive experience for our clients. The ideal candidate is proactive organized and committed to exceeding expectations. You will serve as a primary point of communication assisting clients with inquiries coordinating solutions and maintaining a high standard of professionalism.
Responsibilities
Respond to client inquiries via phone and email in a timely and professional manner
Provide accurate information guidance and support according to company procedures
Maintain updated records documentation and account details
Assist with problem-solving and follow up on pending issues to ensure resolution
Collaborate with internal departments to address client needs efficiently
Uphold quality standards and ensure an exceptional customer experience
Support administrative tasks and daily operational functions as needed
Qualifications :
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Ability to handle multiple tasks with a high level of accuracy
Professional and positive attitude with a client-focused mindset
Comfort working in a fast-paced environment
Basic computer proficiency and ability to learn internal systems quickly
Additional Information :
Competitive salary between $45000 and $49000 annually
Growth and advancement opportunities
Professional training and continuous skill development
Supportive and collaborative work environment
Full-time on-site position in Washington DC
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more