Senior UX Mixed Method Researcher (NetSec)
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Your Career
At Palo Alto Networks our mission is to protect critical infrastructure from cyberattacks. As part of our Network Security (NetSec) Platform team youll play a key role in shaping intuitive scalable user experiences for complex enterprise environments. Youll drive impact by uncovering deep user insights through both qualitative and quantitative research and by helping teams across the company leverage those insights to make confident user-centered decisions.
Your Impact
As a UX Mixed-Methods Researcher youll use both qualitative and quantitative approaches to untangle complex user problems across a large-scale enterprise platform. Youll lead research that clarifies workflows informs navigation and AI-powered experiences and gives designers PMs and executives the evidence they need to make confident decisions. Youll also help scale usability capabilities across teams and strengthen research operations so continuous discovery becomes a fully supported repeatable practice.
This is an in-person role based in our Santa Clara office with a minimum requirement of three days per week on site.
What Youll Be Doing
- Lead research by diving into interviews usability sessions surveys telemetry and product data to uncover how real users navigate complex high-stakes security workflows.
- Work directly with design and product facilitating alignment sessions translating research into clear decisions and becoming the person teams rely on when they need user truth clarity and directionfast.
- Blend qual and quant seamlessly pairing behavioral data with human stories to create crisp insight-driven guidance that helps teams cut through ambiguity and make confident product decisions.
- Level up the entire orgs usability muscles by building practical toolkits running hands-on training and jumping in alongside designers and PMs to help shape run and interpret fast lightweight tests.
- Shape research infrastructure through action improving recruiting refining screeners building repeatable processes and creating ways to connect insights across studies feedback channels and customer conversations.
Qualifications :
Your Experience
46 years of UX research experience with hands-on expertise in both qualitative and quantitative methods.
Proven success navigating complex enterprise environments and leading research that informs product decisions.
Strong ability to translate insights into clear actionable guidance for a range of audiences from designers and PMs to SVPs and cross-functional leaders.
Experience designing research programs or toolkits that scale usability testing across non-researchers without sacrificing rigor or user empathy.
Familiarity with research operations including participant recruitment workflows and repository strategies that enable pattern recognition across feedback channels.
A collaborative thoughtful approach comfortable operating autonomously while also mentoring and enabling others not familiar with research.
Additional Information :
The Team
At Palo Alto Networks youll have the opportunity to tackle some of the most complex and high-stakes problems in tech today. As part of our product design team youll be at the forefront of shaping how the world understands and navigates cybersecurity. Were not just solving UX challengeswere building trust protecting data and securing critical infrastructure around the globe. If youre passionate about human-centered research and energized by working in a fast-paced mission-driven environment this is your chance to make an impact at scale.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $151000 - $180000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in hi ... View more
