Duty Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Identify optimal cost-effective use of the resources and educate the team on the same.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office logbook and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift smooth professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquets and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management
Qualifications :
- Diploma/ Degree in Hospitality Management or related course.
- Consistently offer a professional and friendly greeting and provide engaging service
- Strong interpersonal and problem-solving abilities
Additional Information :
- You will be joining a collaborative and dynamic team that thrives in a supportive and professional environmentwhether at one of our vibrant properties or within our innovative corporate offices.
- Our Purpose: Pioneering The Art of Responsible Hospitality Connecting Culture with Heartfelt Care
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
