Service Operations Coordinator (Czech, Slovak or Swedish speaking)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Were looking for full-time Service Operations stars to join our team! At foodora we (almost) never sleep were open every day from 10:00 to 22:00 including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime evenings weekends and holidays.
In this role you will play a key part in delivering efficient high-quality support to customers and partners while ensuring adherence to established processes and service standards. Youll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement. Your journey begins with mandatory in-person training spread across one month from our office. The next training starts on January 12th and full attendance is required.
What Youll Do
Handle daily service operations tasks to support overall team goals and ensure service levels are met.
Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy speed and quality.
Escalate complex operational issues and follow up to ensure resolution and process improvement.
Maintain process documentation and support standard operating procedure (SOP) adherence.
Support implementation of new initiatives and process changes aimed at improving service effectiveness.
Contribute to a positive and collaborative team environment that reflects foodoras values.
Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency.
Stay informed on relevant tools systems and product updates to effectively carry out tasks.
Provide timely updates on tasks blockers and outcomes to team leads and relevant stakeholders.
Assist customers with their issues with excellent customer service.
Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer
Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.
Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Help us raise the bar and grow with us. If youre eager to learn lead and make an impact youll find fantastic growth opportunities at foodora.
Qualifications :
What Were Looking For
Diploma Degree or relevant qualification in any field preferred.
13 years of experience in a contact center or customer service role preferably within e-commerce quick commerce or tech industries.
Strong communication skills in English and either Czech Slovak or Swedish both written and verbal.
Comfortable using tools such as Google Workspace or Microsoft Office.
Familiarity with CRM ticketing or operations platforms is a plus.
Strong attention to detail and ability to follow through on tasks.
Comfortable working in a fast-paced environment with shifting priorities.
Team player with a problem-solving mindset and a willingness to learn.
Basic understanding of service metrics and operational KPIs.
Experience with reporting dashboards or using data to guide decisions is a plus.
Knowledge of COPC Six Sigma or SQL is a bonus but not required.
Additional Information :
Your Benefits
Modern dog-friendly office in Budapests Haller Gardens easy to reach even by bike!
International good vibe strong corporate background a secure & inspiring place to grow.
From day one: life accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers tasty meals even in the home office.
Mental health support & relaxing office massages.
In-house English lessons LinkedIn Learning access.
Extra days off AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
