Business Operations Analyst Card LOB

Position Summary

We are seeking a Business Operations Specialist to be the central data-driven operator for our Card Line of Business (LOB). This role requires a strategic thinker who is fluent in data and can track the entire financial journey from prospect identification and supplier enrollment to payment execution and revenue realization providing a full-funnel view of our performance. The ideal candidate excels at synthesizing information across sales activity operational throughput and financial outcomes crafting the cohesive narrative essential for strategic business growth

Why join Tipalti

Tipalti is the AI-powered platform for finance automation elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable global payouts procurement employee expenses corporate cards supplier management tax compliance and treasury. Tipalti partners with leading financial institutions such as Citi Wells Fargo J.P. Morgan and Visa enabling over 5000 global companies to efficiently and securely pay millions of suppliers and payees across 200 countries and territories in 120 currencies.

At Tipalti we pride ourselves on our collaborative culture the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits a flexible workplace career coaching and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010 Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv Plano Toronto Vancouver London Amsterdam Tbilisi and Medellin.

In this role you will be responsible for:

Full-Funnel Visibility & Revenue Reporting

• End-to-End Performance Tracking & Reporting: Build and own the Card LOB Master View tracking metrics across the entire customer lifecycle. Deliver monthly reporting that bridges the gap between teams analyzing client acquisition Supplier Enrollment and Payment Delivery throughput and ensuring leadership understands operational capacity efficiency and conversion rates at every stage.
• Forecasting & Revenue Analysis: Manage monthly revenue reporting and provide data-driven forecasting. Identify bottlenecks (stuck revenue) and predict future performance based on current pipeline velocity.
• Strategic Dashboards & Data Storytelling: Maintain high-visibility dashboards (Excel Salesforce) and collaborate with the central Data Team to provide real-time snapshots of funnel health and financial KPIs. Go beyond reporting complex funnel data; analyze the numbers to explain the meaning and implications synthesizing insights into polished executive-level PowerPoint presentations.

Operational Execution & Process Optimization

• Workflow Management & Optimization: Support critical processes including supplier onboarding workflows pipeline management and non-standard client reward calculations. Evaluate existing workflows to identify manual bottlenecks (from opportunity identification through to final delivery); recommend and implement automations to streamline operational efficiencies and revenue throughput.
• Proactive Gap & Bottleneck Analysis: Identify operational lagssuch as a lag in sales-to-enrollment handoffsthat are impacting revenue execution and work with the relevant teams to design and implement solutions.
• AI/Automation Integration: Leverage AI tools (ChatGPT Copilot etc.) to expedite data preparation automate routine reporting cycles and enhance the speed of insight generation.

Data Integrity & System Administration

• Data Governance & Hygiene: Act as the gatekeeper for data hygiene managing deduplication and routine audits to ensure high integrity of the external supplier and card client data sourced by the Card team so it remains the definitive source of truth.
• System Administration: Partner with platform owners to ensure Salesforce and project management tool configurations capture the data points necessary to track the full lifecycle of a Card client.
• Pre-Sale Analysis Support: Oversee the QA and delivery of custom opportunity analysis used during pre-sale discovery ensuring the sales team has accurate data-backed insights to win deals.

Prospect Surfacing & Opportunity Identification

• Opportunity Identification: Leverage internal and external datasets to identify and surface new prospective opportunities providing the customer-facing teams with high-potential leads.

About you

• Experience: 5 years in Business Operations Sales Operations or Revenue Ops specifically supporting a business unit with a complex sales-to-delivery lifecycle.
• Technical Tools: Advanced Excel/Google Sheets (forecasting models macros complex formulas) and Salesforce (reporting funnel tracking and dashboarding).
• Visualization: Experience partnering with data teams to deliver dashboards in Power BI Tableau or Sigma.
• Education: Bachelors degree in Business Finance Economics or a related field.

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday Tuesday and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits Employee Assistance Program life insurance AD&D LTD
• Maternity Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit snacks & drinks in office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Anticipated base pay rate for this position: $85000 - $107000 CAD.
Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

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