Transportation Specialist, Sales, Advertising, & Account Management
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts.
We are seeking a street-smart result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.
Additionally you will be responsible for maintaining positive shipper experience by managing critical input levers.
Key job responsibilities
Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
Help refine the business value proposition using local knowledge secondary research and past data
Follow the standard operating processes to scale the working of the function.
Key job responsibilities
Handle customer inquiries regarding pickup schedules delivery status and shipping-related issues
Process and investigate lost damaged or delayed package claims
Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
Coordinate with delivery partners and internal teams to resolve shipping complications
Manage pickup & delivery requests/Escalations
Track packages and provide real-time updates to customers
Action proactive and reactive measures on key business parameters like operations claims and receivables
Identify and escalate critical issues when necessary
- Bachelors degree or equivalent or experience communicating results to senior leadership
- - Speak write and read fluently in English and have the ability to take direction in English
- - Knowledge of Microsoft Office including Outlook Word and Excel
- - Experience working in a customer-facing role
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a street-smart result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.
Additionally you will be responsible for maintaining positive shipper experience by managing critical input levers.
Key job responsibilities
Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters
Help refine the business value proposition using local knowledge secondary research and past data
Follow the standard operating processes to scale the working of the function.
Key job responsibilities
Handle customer inquiries regarding pickup schedules delivery status and shipping-related issues
Process and investigate lost damaged or delayed package claims
Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance
Coordinate with delivery partners and internal teams to resolve shipping complications
Manage pickup & delivery requests/Escalations
Track packages and provide real-time updates to customers
Action proactive and reactive measures on key business parameters like operations claims and receivables
Identify and escalate critical issues when necessary
- Bachelors degree or equivalent or experience communicating results to senior leadership
- - Speak write and read fluently in English and have the ability to take direction in English
- - Knowledge of Microsoft Office including Outlook Word and Excel
- - Experience working in a customer-facing role
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Network Optimization
- Clients Relationship
- Revenue Growth
- CAS
- Powerpiont
- Web Development
- Account Management
- Communication
- SEM
- CRM
- Online
- SEO
- Internet
- Trade shows
- Cold calls
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
