CFIT Technical Specialist AL-FRC1
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Posted on:
5 hours ago
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Job Summary
Job Description: CFIT Technical Specialist
Location: Singapore
Department: Information Technology Customer Facing IT Integration / Electronic Shipping Solutions
Role Purpose
- The CFIT Technical Specialist plays a key role in supporting customers who adopt DHLs Electronic Shipping Solutions.
- This role provides hands-on technical guidance troubleshooting and end-to-end supportboth onsite and remotely.
- You will act as a primary helpdesk and technical escalation point for customer-facing IT matters ensuring smooth implementation configuration and ongoing use of DHLs eShipping solutions.
Main Responsibilities
Customer Support & Helpdesk
- Provide first-line and advanced technical support for DHL Electronic Shipping Solutions via phone email remote tools and onsite visits.
- Troubleshoot customer issues related to system installation configuration connectivity label printing formats and version compatibility.
- Act as an escalation point for complex technical issues from the Customer Facing IT Helpdesk.
- Work closely with customers and internal teams to resolve technical concerns promptly and professionally.
Customer Onboarding & Implementation
- Guide customers through the setup and onboarding process for DHL eShipping tools and system integrations.
- Deliver solution demonstrations or joint presentations with commercial teams to highlight business benefits and technical capabilities.
Solution Deployment & Maintenance
- Manage and support the deployment upgrade and migration of DHL Electronic Shipping Solutions for customers.
- Ensure solutions comply with DHL IT standards and configuration requirements including version control and labelling formats.
- Participate in initiatives improvements and activities related to DHLs eShipping technologies.
Requirements
Requirements
Education
- Degree/Diploma in Information Services Information Technology Computer Science or related field.
Experience
- Minimum 2 years of IT technical support or helpdesk experience; experience in eCommerce systems is preferred.
- For senior-level consideration: 45 years of experience in similar IT customer support roles.
Technical & Professional Skills
- Strong technical troubleshooting skills especially in application support and system connectivity.
- Proficiency in Microsoft Office tools (Word Excel PowerPoint).
- Experience with DHL systems or other logistics IT systems is an advantage.
- Knowledge of eCommerce API/EDIFACT integrations or electronic shipping software is preferred.
- Excellent communication skills (spoken & written).
- Strong presentation interpersonal and customer engagement skills.
- Analytical thinking organizational skills and ability to work under pressure.
- Sales or pre-sales experience is an added advantage.
Competencies
- Customer Focus: Strong service mindset with a proactive solution-oriented approach.
- Communication: Ability to convey technical concepts clearly to both technical and non-technical users.
- Problem-Solving: Breaks down issues logically evaluates information critically and provides reliable solutions.
- Planning & Organization: Manages multiple cases projects and tasks efficiently.
- Teamwork: Collaborates effectively with cross-functional teams and shares knowledge openly.
- Accountability: Takes ownership of commitments and delivers high-quality support consistently.
- Resilience: Remains calm and focused when handling urgent or challenging situations.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, estalished local enterprises and government-linked corpor ... View more
