IAM Manager, Cloud Infrastructure Office of Innovative Technologies UTK

The Identity and Access Management (IAM) Manager will lead a team of IAM Administrators in the daily operations in identity and access management solutions for UT Knoxville Campus and UT System Administration as well as lead the roadmap and discussions with other IAM leaders at University of Tennessee campuses and institutions across the state. You will work with leadership and your peer group across the state to develop IAM governance standards and architecture in alignment with OIT strategic goals. This position will be responsible for IAM incident resolution and management. As a leader you will provide mentorship coaching and task prioritization to the team with annual performance reviews and regular checkpoints to assist removing blockers and positive growth of individuals.

• Lead the IAM roadmap including the transition to Microsoft Entra and consolidation of legacy systems.

• Define IAM governance standards and architecture in alignment with institutional IT strategy.

• Collaborate with executive leadership security and infrastructure teams to ensure IAM initiatives support broader cloud and security goals.

• Supervise and mentor IAM administrators and analysts.

• Set performance goals conduct evaluations and support professional development.

• Foster a collaborative inclusive and high-performing team culture.

• Oversee daily IAM operations including provisioning deprovisioning and access reviews.

• Ensure service levels are met and incidents are resolved efficiently.

• Maintain documentation SOPs and training materials for IAM services.

• Lead working groups and steering committees related to identity governance.

• Communicate IAM changes impacts and timelines to stakeholders.

• Ensure IAM practices align with regulatory requirements (e.g. FERPA HIPAA).

• Support audits access certifications and security assessments.

• Oversee role-based access control (RBAC) and enforce least-privilege principles. Collaborative effort with Operational Security at the University.

• Effectively manage relationships with vendors outsourcers and consultants-including contracts service agreements and escalations with a focus on Microsoft support and companies that are Microsoft Partners.

• Maintains a current level of knowledge for all technologies (e.g. by reading attending conferences

• training professional communication/networking)

• Actively engages and promotes new technologies (e.g. through networking presenting at

• conferences providing training)

• Performs other related duties as required

Required Qualifications

• Education:High School Diploma
• Experience:3 years of leadership experience

Knowledge Skills Abilities:

• Skilled in Azure Entra Azure AD Connect and Microsoft Identity Manager.

• Skilled in C# and PowerShell scripting.

• Knowledge of the Identity and Access Management (IAM) principles.

• Knowledge of SAML/OAuth/OpenID Connect protocols.

• Ability to review compliance framework (HIPPA FERPA NIST etc) and know how they related to identity management.

Preferred Qualifications

• Education:Bachelors Degree; AZ-305; SC-300
• Experience:5 years of leadership experience
• Knowledge Skills Abilities:
  • Abilities with Azure Application Registrations Services Service Plans Key Vaults and RBAC.
  • Knowledge of Experience with LDAP directory services (e.g. OpenLDAP 389 Directory Server Active Directory LDS).
  • Knowledge with Apereo CAS and Shibboleth.
  • Experience with TLS/SSL certificates and secure LDAP configurations.
  • Ability to write and understand existing Java scripting.

Work Location

• Location: Onsite with the option to work hybrid. Must live in the Knoxville TN general area or within driving distance. This position does require at least 2 in-office days.
• Onsite/Hybrid

Compensation and Benefits

• UT market range:16
• Anticipated hiring range:$100000 $124000
• Find more information on the UT Market Range structurehere
• Find more information on UT Benefitshere

Application Instructions

To express interest please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About the Division:

The Office of Innovative Technologies (OIT) is a collaborative initiative focused on delivering innovative efficient and unified technology solutions to empower organizations and individuals. By leveraging cutting-edge tools and fostering partnerships OIT aims to streamline processes enhance productivity and drive digital transformation. With a commitment to excellence and adaptability OIT ensures seamless integration of technology into everyday operations enabling success in an ever-evolving digital landscape.

Cloud Infrastructure Department

The Cloud Infrastructure department within OIT plays a pivotal role in enabling scalable secure and reliable technology environments. This team specializes in designing implementing and managing cloud-based solutions that support organizational goals and operational efficiency. By utilizing advanced cloud platforms and services the department ensures high availability robust data security and seamless connectivity across systems. Additionally the Cloud Infrastructure team drives innovation by optimizing resource utilization reducing costs and empowering teams with flexible and agile infrastructure solutions tailored to their needs.