GEM (Guest Experience Maker)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive authentic community that shares the common passion of living life to its fullest. Were driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food most unforgettable and enjoyable adventure pursuits genuine relaxation that restores the mind and body unique opportunities for bonding with loved ones and a wealth of experiential education programming with the goal of expanding our collective awareness understanding and appreciation of the incredible world we all share.
Position Overview
To embody The Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Manage small andlarge details related to guest requests and communicate necessary follow-up with pertinent theFront Office and theExperienceteamby workingtogetherto implement the itinerary for guest dailycoordination. Work tirelessly to execute The Sorrel River Ranch mission through supporting The Sorrel River Ranchoperations team and stepping up to completealltasks that need to be done. Work to further The Sorrel River Ranch product by questioning operational norms proposing solutions and striving to innovate and streamline The Sorrel River Ranch operations.
Position Responsibilities
Sorrel River Ranch aspires to welcome guests and staff into a progressive authentic community that shares the common passion of living life to its fullest. Were driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food most unforgettable and enjoyable adventure pursuits genuine relaxation that restores the mind and body unique opportunities for bonding with loved ones and a wealth of experiential education programming with the goal of expanding our collective awareness understanding and appreciation of the incredible world we all share.
Position Overview
To embody The Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Manage small andlarge details related to guest requests and communicate necessary follow-up with pertinent theFront Office and theExperienceteamby workingtogetherto implement the itinerary for guest dailycoordination. Work tirelessly to execute The Sorrel River Ranch mission through supporting The Sorrel River Ranchoperations team and stepping up to completealltasks that need to be done. Work to further The Sorrel River Ranch product by questioning operational norms proposing solutions and striving to innovate and streamline The Sorrel River Ranch operations.
Position Responsibilities
- Ensure the highest level of guest satisfaction by offering friendly attentive service to everyone.
- Understand anticipate meet and exceed each guests wants and needs.
- Help coworkers meet and exceed each guests wants and needs.
- Resolve guest problems quickly efficiently and courteously.
- Greeting customers immediately with a friendly and sincere welcome.
- Use a positive and clear voice listen to and understand requests respond with appropriate action and provide accurate hotel and area information.
- Maximize hotel profitability.
- Use and practice suggestive selling techniques to increase revenues
- Maintain monitor and update group information on the hotels records as necessary.
- Be well-acquainted with all area attractions current events directions and competition in the local community.
- Knowledge of all available experiences offered at the hotel including spa hikes guided Park tours UTV and ATV rides etc. Food & Beverage packages and promotion details offered on our website.
- Perform essential front desk duties responsibilities including:
- Process guest check-in and check-out smoothly and correctly
- Safely transport The Sorrel River Ranch guest(s) to their rooms or shuttle to and from airport.
- Assist the housekeeping team when necessary.
- Working actively to recognize when maintenance needs to be completed and communicate to the appropriate team members.
- Help and escort guests to and from their room with all their luggage.
- Enforce and execute all credit policies to accurately balance transactions charges and payments and guest billing.
- Deliver all guest messages mail and packages in a timely manner.
- Maintain accurate guest and room status information by completing thorough bucket check reviews as assigned.
- Operate front desk equipment including but not limited to telephone MEWS-Property Management System (PMS) fire panel copier calculator fax key machine and printers.
- Process guest check-in and check-out smoothly and correctly
- Maintain consistent communication especially with housekeeping and engineering departments.
- Complete all necessary shift paperwork and ensure accuracy on shift checklist logbook courtesy call back log and all other forms or checklists assigned.
- Verify credit cards for authorization using electronic acceptance methods.
- Accept and record vouchers travelers checks and other forms of payment.
- Close guest accounts at time of check out and ascertain the event of dissatisfaction research and attempts to resolve problems within established guidelines may include turning the problem over to a supervisor.
- Thank all guests and customers and encourage them to return.
- Attend required meetings and pre-shift meetings.
- Communicate effectively with supervisors co-workers and other departments.
- Comply to all security standards for guests employees and property by:
- Adhering to security procedures for guest room keys and master keys.
- Understanding all hotel emergency procedures.
- Reporting any suspicious activity to management.
- Perform all other duties assigned.
- High school diploma or GED
- CPR/First Aid Certified
- Knowledge of Moab Utah area a plus
- Strong customer service skills
- Strong written and oral communication skills
- Collaborate well with a team with diverse personalities.
- Thrive under pressure.
- Enjoy working in a fast-paced demanding atmosphere.
- Flexible schedule days nights weekends and holidays
- Possess high ethical standards.
- Willing to work to specifically meet guest needsearly mornings and later evenings as needed.
- Strong proficiency with Microsoft Office (Excel Word email)
- Familiarity with Apple products (computers iPads iPods Apple TV)
- Previous experience in MEW and Toast is a plus.
- Lift 50 pounds.
- Sit at a desk and type at a computer for extensive periods of time.
- Stand for duration of the shift (8 hours )
- Occasionally withstand outside weather conditions (heat rain snow)
- Bend stoop kneel and reach with hands and arms.
Required Experience:
Junior IC
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
Enjoy Endless Adventure, Rejuvenating Spa Services, Fresh Farm-To-Table Cuisine, Amazing Views and So Much More at Our Luxury Moab Resort. Among 240 Majestic Acres of Moab, Utah’s Iconic Arches, Canyons and Red-Rock Mesas.
