Configuration Support Lead (2 WTE) Orbis and IPM

Job Summary:

Project Coral represents a significant ICT transformation programme within Beaumont Hospital introducing the Orbis Order Comms solution IPM and Orbis ED systems to streamline patient flow clinical documentation and operational management. These systems provide a robust foundation for patient-centred data-driven care.

The Configuration Team provides specialist support in the ongoing build configuration and optimisation of digital solutions. Acting as a bridge between the hospital staff Lead Application Support and system vendors this team ensures that ICT solutions including Orbis IPM and Orbis ED are configured to meet clinical and operational needs. The team also supports reporting helping to ensure staff have access to accurate timely data to support decision making.

This role is critical in maintaining and enhancing the functionality of ICT solutions supporting hospital staff in the effective use of digital solutions and ensuring smooth collaboration across the wider support function.

Job Purpose

To provide technical and functional support for the ongoing configuration and optimisation of ICT systems. The Configuration Team will:

• Manage system configuration and build tasks to meet operational requirements.
• Solve problems in collaboration with users and escalate complex issues to vendors where required.
• Manage issues and incidents ensuring timely resolution and accurate logging.
• Liaise with Lead Application Support and Operational Support Staff to ensure consistent system performance and user support.
• Support staff engagement and explain effective use of digital solutions across the hospital.

Key Working Relationships

• Lead Application Support
• Operational Support Staff
• ICT and Technical Teams
• Reporting Engineers and Trainers
• Clinical and operational end users across Beaumont Hospital
• HSE Region vendors and key stakeholders

Main Duties and Responsibilities

1. System Configuration and Ongoing Build

• Undertake configuration tasks for digital solutions including Orbis IPM and Orbis ED to align with clinical and operational requirements.
• Support ongoing system build activities ensuring workflows are optimised for efficiency and patient safety.
• Collaborate with Lead Application Support and the wider support team to prioritise configuration work.

• Work directly with hospital staff to understand and resolve system issues.
• Liaise with system vendors for escalation and resolution of complex technical problems.
• Provide advice and guidance to users on configuration-related queries and workflow optimisation.

• Log all incidents requests and issues using hospital-approved systems.
• Track and follow up on issues to ensure timely resolution.
• Provide detailed reports to Lead Application Support and Project Management teams.

• Liaise with Lead and Operational Support Staff to ensure coordinated response to issues.
• Communicate with clinical and operational teams to explain system changes configurations and best practices.
• Support hospital-wide engagement by explaining digital solutions and promoting consistent use across departments.

• Assist in generating reports and dashboards which utilise Power BI.
• Ensure data accuracy and consistency across configured workflows and reporting outputs.

The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical Directorate model and any future developments that arise and will evolve and change over time.

Selection Criteria:

Selection criteria outline the qualifications skills knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

Professional Qualifications Experience etc.
(a) Eligible applicants will be those who on the closing date for the competition:

(i) Have satisfactory experience as a Clerical Officer in the HSE TUSLA other statutory
health agencies or a body which provides services on behalf of the HSE under Section
38 of the Health Act 2004.

Or

(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects
in the Department of Education Leaving Certificate Examination including
Mathematics and English or Irish1
. Candidates should have obtained at least Grade C
on higher level papers in three subjects in that examination.

Or

(iii) Have completed a relevant examination at a comparable standard in any equivalent
examination in another jurisdiction

Or

(iv) Hold a comparable and relevant third level qualification of at least level 6 on the
National Qualifications Framework maintained by Qualifications and Quality Ireland
(QQI).

Note1

Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a
foundation level paper is not acceptable.
Candidates must have achieved these grades on the Leaving Certificate Established
programme or the Leaving Certificate Vocational programme.
The Leaving Certification Applied Programme does not fulfil the eligibility criteria.

And

(b) Candidates must possess the requisite knowledge and ability including a high standard of suitability for the proper discharge of the office.

1. Age
   Age restriction shall only apply to a candidate where s/he is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.
2. Health
   Candidates for and any person holding the office must be fully competent and capable of
   undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
3. Character
   Candidates for and any person holding the office must be of good character.

Desirable:

Qualifications and Experience

• Relevant IT healthcare or informatics qualification (degree diploma or equivalent).
• Experience in system configuration build or application support in a healthcare setting.
• Working knowledge of one or all of the following Orbis IPM Orbis ED and reporting platforms (Power BI).
• Administrative knowledge of one or all of the following Orbis IPM Orbis ED.
• Experience working with users to resolve issues and liaising with vendors.
• Understanding of clinical workflows patient safety and hospital operations.

Skills and Competencies

• Excellent problem-solving and analytical skills.
• Strong organisational and prioritisation abilities.
• Effective communication and interpersonal skills for user engagement.
• Ability to work collaboratively with multiple teams across different tiers of support.
• Flexibility and adaptability to changing systems and workflows.

Values and Behaviours

• Patient-centred and quality-focused approach.
• Professionalism integrity and accountability.
• Collaborative and inclusive working style.
• Proactive in identifying issues and implementing solutions.
• Committed to continuous learning and improvement.

Expected Outcomes

• Optimised configuration and build of ICT Solutions including Orbis IPM and Orbis ED systems to meet clinical and operational needs.
• Timely resolution of issues through effective problem solving with users and vendors.
• Accurate logging and management of incidents and requests.
• Enhanced engagement and confidence of hospital staff in using digital solutions.
• Strong liaison and coordination with the wider support team to maintain high system performance.
• Contribution to the ongoing success and sustainability of digital projects.

Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Email)