Customer Transformation | Senior Associate and Manager | Advisory

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

The work you do today could help define whats possible tomorrow enabling innovative and personalised customer experiences that transform how businesses interact with their clients. As part of PwCs Customer Transformation practice our team sits at the heart of helping clients rethink their customer connections by combining deep expertise across marketing sales commerce and service with advanced AI-driven tools. Were passionate about turning every touchpoint into business value whether its crafting data-driven strategies optimising sales effectiveness or scaling customer service operations. If youre energised by leveraging technology analytics and creativity to reimagine customer relationships and become a catalyst for future-focused customer transformations this is the place for you.

Why PwC

At PwC Australia your skills meet purpose. We tackle big challenges across industries like finance technology energy and healthgiving you the chance to make a real impact. Here your growth is our priority. Youll work with leading teams explore new technologies and unlock your full potential.

Join a global community of more than 370000 people who value bold ideas collaboration and lasting change. Together were building trust and shaping the future.

What youll do:

• Design and deliver customer-led strategies across marketing sales service and commerce to help clients transform how they engage their customers.
• Lead and be part of end-to-end consulting engagements from diagnosing growth opportunities to implementing AI-enabled solutions that elevate customer experience.
• Partner closely withstakeholders to shape go-to-market models optimise commercial performance and drive measurable business outcomes.
• Work cross-functionally with strategists technologists and experience specialists to bring innovative data-driven solutions to life.
• Translate insights and analytics into actionable recommendations that improve customer journeys and unlock sustainable value.

What were looking for:

• Experience in customer commercial or front-office transformationspanning strategy design execution or enablement.
• Strong stakeholder engagement skills with the ability to influence and simplify complex ideas.
• Comfort working with data technology or digital tools to solve customer and commercial problems (deep technicalexpertisenotrequired).
• Adaptability and structured problem-solving skills to navigate client ambiguity and fast-moving project environments.
• A collaborative mindset and a passion for building better customer experiences through creativity insight and innovation.

What youll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Flexibility means trusting you to choose when where and how you workbalancing whats best for you your team and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further Join PwC Australia as a Customer Transformation Senior Associate or Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

Were committed to treating all our job applicants fairly and with respect irrespective of their actual or assumed background disability neurodivergence or any other protected want you to have every opportunity to thrive in our selection the application form you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

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Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date