Automation Test Engineer

Job Title: Automation Test Engineer Amazon Connect IVR Cyara R

Hybrid : TXNYMO CA

6 Months contract

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect IVR systems and Cyara. The role involves designing developing and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

Design and maintain automated test scripts for Amazon Connect call flows.

Use Cyara to simulate real-world voice interactions and stress-test IVR components.

Validate performance and functionality of contact center solutions.

Integrate API-based tests (e.g. using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

Develop and manage test cases plans and suites using QTest.

Track defects analyze test results and report quality metrics.

Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

Work with cross-functional teams (developers product managers operations) to integrate testing into the CI/CD pipeline.

Participate in agile ceremonies and contribute to refining testing strategies.

Stay updated on testing trends and best practices.

4. Documentation & Compliance

Ensure all test documentation is complete and adheres to industry standards.

Contribute to technical documentation and internal training materials.

Required Qualifications:

5 years of experience in software testing with a focus on automation.

Hands-on experience with Amazon Connect and IVR testing.

Proven expertise in Cyara for automated contact center testing.

Experience with QTest for test case and defect management.

Proficiency in scripting languages like Python Java or JavaScript.

Familiarity with API testing and CI/CD integration.

Strong analytical and communication skills.

Preferred Qualifications:

Experience with additional automation tools and frameworks.

Knowledge of broader AWS services.

Certifications in software testing or QA

Dont worry about failures worry about the chances you miss when you dont even try.

Cheers

Lipika Mohanty (LIZA)

Direct: / EXTN 1031

w: e:

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Exceeding customer expectations.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.