Service Desk (ITSMServiceNow) locals only
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Job Location:
Malvern, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Malvern PA - 5 days onsite (LOCAL CANDIDATES FOR ONSITE CLIENT EVAL)
Duration: 6 months
*** local candidates needed for onsite client eval***
1st agent : 7 am 4 pm EST
2nd Agent : 7:30 am 4:30 pm EST
3rd Agent : 8 am 5 pm EST
4th Agent : 8:30 am 5:30 pm EST
For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests including logging tracking resolution and reporting in the ITSM System (ServiceNow).
- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
- Provide communication with all relevant stakeholders during Incident response informing of progress and advising on work arounds.
- Support Service Request fulfillment and Incident management for all Vanguard end users devices including desktop laptop mobile devices and other form factors.
- Provide self-serve capabilities for common requests for Service Desk.
- Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests various VDI related tasks)
- Support Major Incident calls for Workplace Services
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
