Oracle Cloud HCM Support [Help Desk] Lead

Livermore, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Solution IT Inc. is looking for a Oracle Cloud HCM Support Help Desk Lead for one of its clients in - Livermore CA (Hybrid)

Job Title: Oracle Cloud HCM Support Help Desk Lead

Summary

We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation design configuration testing and rollout of Oracle Cloud HCM modules with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module partnering closely with business stakeholders technical teams and implementation partners to ensure a successful deployment and post-go-live support model.

Responsibilities:

Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
Drive functional design sessions gather business requirements and translate them into scalable Oracle Cloud configurations
Configure workflows case management knowledge base approvals SLAs and security roles
Lead and support system testing activities including unit testing integration testing and UAT
Act as the primary functional SME for the Help Desk module throughout the project lifecycle
Collaborate with technical teams on integrations reporting and data migration as needed
Support change management documentation and end-user training efforts
Provide guidance on post-go-live support enhancements and optimization opportunities.

Required skills

Proven experience leading Oracle Cloud HCM implementations specifically Help Desk / HR Service Delivery
Strong hands-on experience with design configuration and testing
Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
Strong understanding of HR processes and service delivery models
Excellent stakeholder communication and leadership skills
Ability to work in a hybrid environment including onsite presence in Livermore CA (2 days/week)

Preferred Qualifications

Experience with additional Oracle Cloud HCM modules (Core HR Absence Talent etc.)
Prior experience in enterprise or public-sector environments
Experience supporting post-implementation stabilization and enhancements

Work Site: Livermore CA (Hybrid)

Duration: 6 Months

Expected Start Date: 2 Weeks

Number of Positions: 1

Please send your responses back to

Solution IT Inc. is looking for a Oracle Cloud HCM Support Help Desk Lead for one of its clients in - Livermore CA (Hybrid) Job Title: Oracle Cloud HCM Support Help Desk Lead Summary We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation design configur...