Sales Back Office Team Lead – GujaratiHindi Speaking
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Sales Back Office Team Lead Gujarati/Hindi Speaking
Number of Positions: 2
Department: Sales & Distribution
Location: Kiambu
Reports To: Head of Sales
Industry: FMCG Manufacturing
Languages: Proficiency in Gujarati or Hindi
Role Purpose
The Lead Sales Back Office will oversee and manage all back-office sales operations to ensure smooth order processing accurate reporting seamless coordination between sales teams supply chain finance and customers. This role is responsible for driving operational excellence data accuracy and customer service efficiency by leveraging systems and best practices. Proficiency in Gujarati or Hindi is a MUST given the cultural and business context of key stakeholders.
Key Responsibilities
1. Sales Operations & Order Management
Manage end-to-end order processing ensuring timely and accurate entry validation and confirmation.
Coordinate with production planning logistics and dispatch teams for smooth fulfilment.
Monitor stock availability pending orders delivery schedules and highlight exceptions proactively.
Ensure timely resolution of order discrepancies shortages and customer queries.
2. Sales Data Management & Reporting
Maintain and update all sales data repositories including daily weekly and monthly reports.
Prepare sales dashboards forecasting inputs and analysis for management decision-making.
Track sales team performance primary vs. secondary sales SKU-level performance and customer-level trends.
Ensure data accuracy in SAP systems.
3. Systems & Process Excellence
Lead usage and compliance of Sales Automation Tools (ERP SFA CRM Distributor Management Systems).
Drive continuous improvements in back-office processes to improve TAT accuracy and efficiency.
Collaborate with IT and Sales teams for system enhancements and troubleshooting.
4. Customer Service & Distributor Support
Act as the primary contact for distributors key accounts and field teams for operational queries.
Ensure timely issuance of credit notes debit notes and coordination for claims (pricing damages returns shortages).
Support onboarding of new distributors and ensure documentation compliance.
5. Cross-Functional Coordination
Work closely with Finance for credit control payment follow-ups and account reconciliation.
Liaise with Supply Chain for inventory allocation delivery schedules and logistics planning.
Partner with Sales Leadership in sales planning schemes execution and performance reviews.
6. Team Leadership
Lead and mentor the sales back-office team to ensure high performance and adherence to SOPs.
Conduct regular training sessions on processes systems and sales policies.
Monitor workload distribution productivity and service levels within the team.
Requirements
Qualifications & Experience
Bachelors degree in Business Administration Commerce Supply Chain or related field.
58 years of experience in sales operations/back office in FMCG industries in a managerial role.
Strong experience in sales order management ERP/SAP and reporting tools.
Demonstrated understanding of FMCG sales processes distribution models and pricing structures.
Proficiency in Gujarati or Hindi is a MUST given the cultural and business context of key stakeholders.
Open to Kenyan nationals only.
Skills & Competencies
Excellent analytical and reporting skills.
Strong coordination and communication abilities.
High proficiency in MS Excel and data visualization tools.
Good understanding of SAP workflows.
Ability to manage multiple stakeholders and resolve operational issues quickly.
Leadership and team management capability.
Detail-oriented process-driven and organized.
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
